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ARTICLES: JULY 6, 2008

Many businessmen say productivity measurements are hard to achieve when you are in the telecommuting industry. All of these are just popular myths running about in the business sector.
Productivity benchmarks are very much needed in establishing standards that can guide productivity along. The benchmarks themselves encourage healthy competition amongst businesses of the same industr...
Productivity analysis is a very important process businesses should undertake. This way, companies can better pinpoint the ways by which they can improve on productivity, and ultimately, profit.
Outsourcing a business is not easy to manage. There should be a clear set of policy guidelines that BPO companies must follow, otherwise known as production outsourcing KPI.
We all know how much technology can assist us nowadays as far as work is concerned, just like personal productivity software. The problem is whether we will utilize it or not.
CSAT and Quality are two main components of the outsourcing scorecard. Without these, both production and service are doomed to fail.
Outsourcing metrics is not an option, it is a must. This is the first step in managing outsourced business well.
To keep precious customers, satisfying them with your products and services is important. Setting up a customer satisfaction metrics methodology for your employees to adhere to is a must.
An effective adjustment of your company’s quality metrics framework should help greatly if your employees are missing company targets for quality.
An attendance metrics development will surely help if your employees are slacking on their jobs. Developing this metrics in your company will immediately address issues with attendance among employees...
Quality in a company’s products and services is something that should be maintained and kept high. That is why a quality metrics analysis must be done regularly.
Employees expect fair judgment from management and this is how management should respond. Measuring productivity should be objective and not be based on common observation.
Managers should know that the KPI process is a procedure that will greatly affect how employees perform based on the company’s expectations and the employees’ current work output.
Key Performance Indicators play a great part in managing people and processes as well. A good manager should know the KPI objectives to drive performance across the floor effectively.
People are not the only ones that need measurement. Machines should also be assessed, and this is a standard part of KPI methodology to develop strategies for business growth.








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