This article is about scenario of employment in Austraila. The govt. of Australia manages from the authorities. They authorities ensures the employment of people and manages the employees and organization relationship as well.
In the Australia employment scenario, there are various authorities functioning in order to regulate the employee relationships in various industries. The major regulatory bodies include Equal Opportunity Commission (EOC), Commission for Racial Equality (CRE), and Disability Rights Commission (DRC). The main duty of the authorities is to work continuously towards maintaining the employment scenario in proper order. Main focus of the above mentioned three regulatory bodies is to ensure that companies across different industries are meeting the labour and employment regulations terms. In the Australia, The hotel sector has been facing challenge of maintaining a healthy relationship with its employees. Employees must be treated as the primary factors in service industries. They result in effectively upholding the brand image of the company’s tough proper service delivery and better customer interaction. Employees also play vital role that enable the company to maintain the service organisation’s competitiveness in the industry among the competitors.
In the Australia hotel sector, the unionisation and bargaining practises are done at high level. The hotel makes proper groundwork in order to ensure that no such incident should happen that may hamper the company image. They are trying to balance good environment and development for this purpose. The unions work towards taking care of the employee’s requirements in terms of safeguarding them at workplace. The activities of unions at InterContinental Hotels range from bringing the employee’s issues related to their rights, and ensuring the work conditions at the hotel are safe. They also play crucial role in negotiating for employee benefits, which follows collective bargaining. These situations are taken care by the hotel by making clearer contracts of employment which are made clear to the employees and the managers; any form of future collision between the mutual interests are avoided.
The success in the service industry is directly proportional to the employees possessed by the organisations. It is important to possess talented employees with the service organisation in order to have a better performing business, especially in the travel and tourism sector.
How Can I be an Effective Communicator?
The way to deal with this particular problem is practising effective and active listening. This process helps a person to listen with a reason. These reasons may be obtaining information, getting directions, understanding the other person involved in the communication process, getting solutions for different problems etc. I can tweak with my responses to achieve my intention by defining my reason in listening.
The skills of the staff team
A receptionist is usually the first person a visitor, client or patient meets or speaks to on the phone. So it becomes utmost important that the receptionalist has a good comuncation skills, has a pleasant voice and is good in handling different situational challenges.
Communication Theories
As an area of interest communication is quite vast and the number of theories and past research works by academicians, which has helped in defining the process of communication and its nuances to us are also huge in number. We can broadly divide all these theories in five most basic groups which are listed below.
