Top 4 Roles and Duties of A Desktop Support Technician

The experts have the knowledge to detect hardware problems on the computer and then they work on it to explain how the complication is resolved on the computer.

If you are one of those people who have a different love interest in computers and always around there to help people with tech issues. Then you must keenly observe and look around how you can solve the issue.

The reality of Job As a Tech Geek: 

You get to work and surround yourself with technology. The tech support peoples have got demand from all over the world. And not just in the IT field but every industrial sector that deals with a computer system. Be it the education sector, healthcare, private companies or even public companies for that matter including government agencies. 

Where there are computers and people who operate it, there is a 100% chance of the problem

to be attached to it. Thus, it does require constant consideration and looking. And your job as a professional perfectly fits to cater to the needs of those people in need. 

Your Job as a Desktop Support Technician requires you to do different things:

Wondering what are the areas and roles you will be assigned. And not sure how you will be handling it? Following are a few points that can explain to you the duties of your work as a professional: 

• Troubleshoot the areas in problem

If a program is catching network failures and the fault of crashing is occurring again and again. It is when you will be required, to detect the issue, explain why it occurred and allow them to handle it. You have to know for that matter the solid understanding of operation system, database, computer forensic and a lot more in detail. 

This can be learned if you opt for a good online course that assists you with a certification course. Where you will be explained each subject in detail? With this, you will be able to assist it, repair it and fix it for a long time.

• Performing a Detailed System check

Your job is not just to attend the call and revert your views on it, you have to be supportive through practical help as well. You along with the IT professionals will have to make a thorough plan to test the organization’s computer and other security operations. 

This is highly done every time to check if there is any issue in the system or possible issues that can harm the security of the firm. This security check can be done on remote printers, desktop applications, drivers, virus checks, mobile communication and so on. You might also have to write on a few internal policies and procedure, so the staff in the company follow and abide by the rules and regulations.

• Updating and Installing When needed

Whenever there is new hiring in the organization, the person is assigned a desktop and other networking connection so as to begin fresh with the company. Thus, the company may ask you to install security networks, cloud infrastructure, office suites, and even enterprise products for that matter, if any they have. 

You must be aware of how things need to be performed in the company, you must have the knowledge of installing and LAN administration as well. A LAN is a small network of the computer that is pretty much very near to the geographical areas. Experts are needed to provide all sorts of help desk support to people in need in the company. 

• Outside Vendor Party Communication

You might be thinking that your responsibilities are restricted to clients and vendors only. But this is genuinely not the case that you are considering. Clients and co-workers might be the people you will help with your tech support, but you have to deal with third-party vendors as well. When you are about to order hardware and software for the company, you have to be ready and prepared. 

You must know who provides the best solution and product for the most reasonable price. Be very sure that the product is in up to date condition and with the latest standards and certification installed in it. And also need to check that they come from a trusted member of the business community. In areas where the business is performed remotely, it is important to ensure that privacy is maintained well and care is taken to secure the confidentially as well. 

Skills are required to consider this opportunity:

A Top desktop support technician is those who must have a love interest and passion with the world of technology and computing. Along with that, they must have keen eyes to detect and diagnose ant problems, before on the time needed to fix it. The unexpected technician problems might occur anytime, thus you must have the knowledge of how a problem can be recovered and by what means. 

A tone of good charisma and communication is essential. This way you can deliver a good pitch, make your interaction stronger, and explain people about the problem that has occurred. You have to give information about what the issue is with the computer or network. So, to simplify and explain, this is the skills needed, later when the problem occurs anytime soon. They can address the issue, and make the call properly by the teachings you have delivered to them.