Chhole Kulche, Chhole Bhature, Khasta Kachauri, Mawa Jalebi, Seekh Kabab, Butter Chicken, Shaahi Paneer, Paraanthe Waali Gali, do any of these ring a bell in your mind? If yes, then you know I am talking about New Delhi.
Yes, New Delhi, the place where you find the best food in India. For almost a century, New Delhi offered Indian and Mughlai cuisines before technology and modernization gave birth to restaurants dedicated to specific cuisines. These restaurants catered to existing cuisines as well as those which were derived from popular trends across the Globe. Today, there are thousands of restaurants in New Delhi that boast of doling out the best food in the cuisines they specialize in, and since the presence of so many restaurants may confuse you, there are websites that act as your restaurant guide for Delhi.
So imagine that on one random day you develop this acute craving to have Mughlai food, but you’d rather have rolls than a full-fledged meal because you want to savor the texture of chicken as well as the succulent softness of mutton. What would you do? You don’t know of any restaurant that will help you satisfy your craving.
The answer is online restaurant bookings. Yes, you can either book an order to be delivered right at your doorstep or you can simply book a table in one of these restaurants through their websites or the information aggregator websites that will serve you perfectly well in the role of a restaurant guideDelhi. This serves many purposes. You can conveniently book a table in a restaurant of your choice. These websites allow you to find restaurants in the area of your choice and also give you a peek inside their menus to let you know what the restaurant specializes in and at the same time giving you information on the amount of money you may end up spending at this particular restaurant.
A lot of these restaurants are present on some famous review websites. These websites also show up in Search Engine results if you search for them online and they also redirect you to the original websites through which you can make your online restaurant bookings. These review websites allow customers to review the restaurant with respect to the following factors:
What these review websites do is collate different ratings from consumers and put them in one forum beneath the profile of the restaurant. This allows the user to read others’ comments and if having visited the restaurant already, to comment on his/her experience as well. This way, a lot of new customers get to know about a restaurant even before they decide to make their online restaurant bookings. This helps not only the customer but also the restaurant. If there are negative reviews about a particular restaurant, the restaurant in question can interact with the complaining customers and can aim to address those complaints. This way, a good Social Customer Relationship Model can brought into effect which allows restaurants to constantly re-invent themselves in terms of services, offerings and maintaining a good relationship with their customers.
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