Movers: Hiring Someone Who Won't Disappoint

While there are undoubtedly more reputable movers out there than ones who only exist to rip off their customers and break their belongings, there is nonetheless a decent percentage of the latter. This is why you should exercise caution when choosing whom to hire. Lawmakers have been looking at ways to increase the protection consumers have when dealing with moving companies, simply because complaint levels are so high. While hiring a great company can still be a pleasure and make your relocation much more pleasurable, the key is to do your research and find a company that won't disappoint.

Call Around
Don't just settle for the first movers you come across. Even if you got a number from a trusted friend, just add it to the list. It's good to go off personal recommendations, but there's little reason not to conduct your own research. Call several companies, both those who operate solely in your area and those with a national presence. Talk to them and ask questions. Get some quotes. After even a few phone calls, you'll find you know a lot more about what you're getting into than you did when you started.

Better Business Bureau
The BBB is a good resource to use when you're looking for a company's history. Customers often go straight there when they have a complaint about a company, whether it is movers or car salesmen. The good thing about the BBB is that they give the company a chance to respond to the complaint publicly, allowing you to see the full transaction history as it plays out. If you notice a particular company has gotten several complaints and has only offered excuses as a response, you may want to go with someone else.

Be Specific
One of the biggest sources of dissatisfaction when it comes to hiring movers are those customers who get a final bill that is far from the original estimate. While this is a sign of a legitimate bait and switch from time to time, it is just as often due to a failure on the customer's part. If you want to get an estimate that will accurately reflect the final bill, you need to be as specific as possible when describing the circumstances of the move. If you have a multi-level house, make sure they know that before giving you an estimate. In fact, have them come out for a home visit if they are willing to do so. The more information they have in advance, the better you chances are of knowing how much you'll be expected to spend.