The Moving Company: Frequent Customer Complaints

Even the best moving company will garner their fair share of customer complaints. It is impossible to run a customer-oriented business without ruffling some feathers now and then. Mistakes happen and, even when they don't, there are customers out there who are entirely unreasonable when it comes to what they expect from the services they hire. Nonetheless, if you're planning to relocate and are looking for a team to help you do that, you need to make sure the people you hire haven't been swamped with complaints. Here are some of the most frequent complaints.

Hidden Fees
This is one of the most common complaints leveled against a moving company, and, thus, one of the things you should look out for when deciding whom to hire. Make sure the moving company is up front about their pricing and that they give you a quote you can count on before the big day. Are there things that can happen that will push that price higher? Perhaps, but you deserve to know about these things before a bill is put in front of you. Nothing frustrates customers more than being handed a bill that is well beyond the original price. With diligence, you can prevent yourself from winding up in that situation.

Unresponsiveness
If you're paying good money, you should expect to be able to communicate with the moving company before the day of the move. Professional companies know this, and will always have somebody by the phone that can answer your questions, address your concerns, and make adjustments to the schedule if you need something changed. Bad ones schedule a date and are then unreachable when you need to talk to them in the interim. In fact, the worst ones are hard to get a hold of even before you become a customer. It's a wonder how these places stay in business, but yet there they are.

Damage
If you brought a bunch of friends over to help you move and someone dropped your TV, you could get angry, but you'd have little reason to go ballistic. After all, they were in the middle of doing you a huge favor. With moving companies, however, part of what you're paying for is the assurance that your belongings will make it to their destination without being destroyed or damaged. Sure, a scratch here or there may occur, but there's little reason to suspect anything more will happen. If it does, the company should be more than willing to do whatever it takes to make it up to you.