By Richard Logan June 1 2004Mesa, Arizona — DialResults Inc., a leader in the predictive dialer arena, announced today an partnership NextWest, Inc., the fastest growing distributor of Integrated Tele...
By Richard Logan June 1 2004
Mesa, Arizona — DialResults Inc., a leader in the predictive dialer arena, announced today an partnership NextWest, Inc., the fastest growing distributor of Integrated Telephony Systems. The partnership represents a $9 million deal over the next two years.
DialResults, Inc. will partner with NextWest to market PCXi, a fully-integrated, VoIP/Internet Protocol-enabled, communications system, and NextContact, a next-generation call center solution.
“We are proud to partner with DialResults to distribute our telephony solutions,” said Matthew W. Morales chief information officer of NextWest, Inc. “DialResults is a company that shares our vision, integrity and energy to get superior products to market.” DialResults PCXi, an IP-enabled PBX, is a fully-integrated, converged communications solution. The system combines analog, digital, wireless and Internet Protocol (IP) capabilities in a single platform, giving customers a choice of deploying traditional, IP telephony or a combination of both on a local or global scale.
NextContact encompasses the broad functionality required by next-generation contact centers, including the ability to handle customer contacts in any media (voice calls, voice mail, e-mail, web integration, collaboration, and fax) and at the same time, facilitating fully integrated routing, monitoring, recording, reporting and administration for all customer interaction activities.
“NextContact fulfills our vision of providing reliable, comprehensive cutting-edge technology to our customers,” said Dennis Robbins president of DialResults. “We can now deliver key contact center components like Predictive Dialing and VoIP within an easily-scalable, truly-integrated solution.”
DialResults provides multi media predictive dialing software and call center CTI solutions to any type of contact center.“Without question, this product is going to make our customers ultra-competitive in their respective channels,” Robbins said.
About DialResults, Inc.
Dial Results and Data Management Services (DMS) is a division of a privately held corporation, Data Technologies Corporation, founded in 1979, and headquartered in Mesa, Arizona. Currently providing software and database support to clients throughout the Southwest.
Our strength lies in our ability to understand business processes from concept to reality. Our developers have 100-combined years of hands-on application development. These technical capabilities qualify our claim to be able to quickly analyze and thoroughly implement business applications for our clients.
About NextWest, Inc.
Founded in 1996 and based in Tucson, Arizona, NextWest, Inc., is a privately held company. NextWest, Inc. is a leading provider of “Smart Business” solutions, web-based software applications and database design, network infrastructure, integrated telephony hardware and software solutions, and innovative online and offline marketing programs. NextWest, Inc. conducts business in the US and more than 20 countries worldwide.
NextWest’s PCXi and NextContact Call Center Solution took “Best of Show” at the Long Beach, California Internet Telephony Conference and Expo in October of 2003. For more information please call Richard Logan toll free @ 1-888-839-3613 ext. 4581 or go to http://www.dialresults.com
I have over 15 years in the call center industry. I ran large call center as a telemarketing manager and have sold predictive dialers everything from UNIX to the new VoIP MSSQL Multi Media convergence solutions