High Level Customer Evaluation of Journeys Shops and Shoes

Journeys Shoes is a well-known chain of shoe stores targeted toward the teen market. They stock cool brands, edgy styles and up-and-coming designers that are hip with the MTV crowd. Their slogan? "Attitude You Can Wear" - and as a consumer, you might find a whole lot of attitude in their stores.

So, how does the store really measure up? Do they have a strong return policy? How is their customer service? What's the store atmosphere like? Is their selection as good as they say? For the answers to these questions and more, keep reading for a good review of Journeys Shoe stores.

Atmosphere in the Store

If you like multiple TVs blasting music videos, loud music blaring from speakers and spray painted walls, then Journeys is for you. This is clearly a store marketed towards the younger consumer, not your average adult buyer.

Staff Courtesy and Customer Service

Thanks to their staff and emphasis on cool over quality, Journeys Shoes doesn't score very high on the customer service scale. Be ready to interrupt the sales staff while they talk to friends on their cell phones or endure long waits, particularly on busy weekends.

The store also has a poor reputation for accepting returns based on manufacturer defects or quality problems. Partly because their target customer is younger, the company has a strict return policy. They will guarantee all shoes against manufacturer's defects within 30 days of purchase.

However, they also reserve the right to determine the cause of the problem and whether it's a defect or just normal wear and tear. To protect yourself, try buying shoes from a retailer like Macy's that offers a significantly stronger and customer-friendly return policy.

Prices

Being cool costs money, and Journeys knows it. Their shoes and sneakers may be hip and even rare, but they come at a premium. However, alongside their higher-end brands, the store also stocks lower-cost items and offers numerous sales.

Many of the brands stocked by the popular retailer are sought by young adults, but also come in a range of price points. For example, they may carry UGGs or Timberlands, which cost significantly more than the Converse or Keds that they also carry. Most of the shoes in the store range in price from $45 to $70.

Conclusion

If you want to make the teen in your life happy, then shop at Journeys Shoes. But for those looking for a relaxing shopping experience and a high level of customer service, you may want to shop elsewhere.