What Does the Future of Field Service Technology Look Like?
The Jetsons is a futuristic cartoon series that used to air in the 1960s. The Jetson Sci-Fi city featured flying cars, holograms, and robots. In the show, the Jetsons used Artificial Intelligence before we ever imagined its existence and communicated through video chat. No one expected the future to look like that back then. Even now, some of us are still skeptical about some of these things. But the Jetsons, as it turns out, weren’t too far off.
Most of these technological predictions from the 60s have come to pass — well, we are yet to see robot doctors or flying cars — but one thing is certain, we are living a fast-paced world, and it’s just a matter of time. Change is a huge part of the world we live in; technology has pervaded virtually every aspect our lives. All sectors of the economy have experienced some form of disruption brought about by technological innovations such as smartphones and computers.
Technology in Field Service Management
The field service industry, albeit slower to adopt technology than other sectors, has not been left behind. The most significant technological development in the field service technology is perhaps the field service management software, but service management is about to reach a tipping point. But what exactly can we expect in the sector with regards to technology? Well, that’s not easy to say, but here are some of the technologies that are likely to get the attention of the field service industry in the next few years:
The Internet of Things
The Internet of Things (IoT) is one of the biggest technological game-changers in all the sectors of the economy, and soon enough, it will be able to drive massive changes in the field service industry. IoT allows businesses to foresee problems and develop a proactive approach – not just react to equipment failures and such problems.
Some companies in other sectors of the economy have successfully deployed the Internet of Things in their day-to-day operations; we’re yet to see that in the field service industry. However, it’s a work in progress, and soon enough, technicians will be able to connect to a stream of information from equipment. They will be able to prevent problems by using the real-time conditions of the assets and use that information to prevent them.
The term big data has been quite the buzzword for some time now, for a good reason. It refers to large sets of unstructured data that companies collect, analyze, and derive insights from to be used to make smart business decisions in the future. For IoT, businesses install smart chips and onboard sensors to facilitate communication between systems for them to operate smoothly.
The Internet of Things tracks how performance and how clients are utilizing the machine and feeds that information to big data. Using big data analytics, companies will be able to predict when a customer is going to place a service call. All field service companies will shortly be able to use technology to collect data and use it to improve service delivery if they are not doing it already.
At this point, it’s easy to think that we have reached the pinnacle of mobile technology. No, not at all. Mobile technology is still evolving and will continue to have an impact in the field service industry as it evolves.
Devices will become more advanced, new operating systems, etc. and you will have to make such considerations before you invest in any form of field service management technology. Many other technologies are going to have an impact on the industry. Impossible to predict with certainty, the only option is to stay prepared.
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