A common thread in most complaints over travel insurance is that ‘I didn’t realise I had to do that’ or ‘no-one told me I couldn’t do that.’
Whilst sometimes this is a totally justified call because miss-selling of travel insurance, though less frequent than in the past, still occurs, there is still a many people who take travel insurance
out by simply ticking the box on the holiday booking form without as
much as seeing what they are covered for. This is far from ideal when
it comes to making a claim because pleading ignorance is never a strong
position to come from. But you can help yourself if you follow a few
simple rules:
Always get a report from an official source within 24 hours if
something goes wrong. A police report for theft, a tour operator’s
reports for baggage delay and loss, an airline letter if you suffer
travel delay and a Property Irregularity Report before you leave the
airport if your luggage is lost or delayed. Without these, you will
find that insurers will not readily settle your claim.
Know what valuables you are taking with you and take extra care of
them. Valuables will be defined in your policy but generally includes
all jewellery, mobile phones, computer games and equipment and cameras.
Add to this list the personal money you take with you. By extra care,
we mean you should lock them away in a safe in your room or carry them
with you. They should never be left unattended and never in checked in
baggage otherwise this will invalidate a claim.
Keep receipts. Not only will this help to substantiate your claim
but you are more likely to get close to value of the lost items back,
subject to wear and tear. If no receipt is provided then the maximum
amount that will be paid back will be capped at a low level. If several
unreceipted items are claimed then this will also raise suspicions that
the claim is fraudulent and could be investigated.
Do call the Medical Assistance line if you have to go into hospital
abroad or need medical treatment that could be costly. It is worthwhile
doing this for anything that could be above £250. Once this is on
record, you are generally well covered up to the agreed amounts.
And finally, whilst this guidance is for travel insurance
policies, many people will have a household policy in force that should
cover ‘all risks’ up to a set value and this could also be used for a
claims for personal belongings lost or stolen whilst on holiday but do
check the small print again to see what exclusions apply.
Keith McGregor is a partner of Strawberrysoup, a web design agency with offices in Chichester and Bournemouth. Strawberrysoup specialise in creative web design, content managed websites, search engine optimisation, search engine marketing and graphic design
