Imagine that you've marketed your services, attracted a prospective client, set up an initial consultation and gone through the whole sales process. Sometimes, no matter how hard you tried, that prospect didn't sign up on the spot. This probably means you've lost them for good... UNLESS you know about the proven method to get indecisive prospects to slide right into your practice, instead of slipping through your fingers.
Copyright (c) 2008 Fabienne Fredrickson
Imagine you've worked hard to market your services; you've attracted a prospective client, set up a "sales conversation" and gone through the whole sales process. Great job, but sometimes, no matter how hard we try, prospects don't always sign up on the spot.
Sometimes, a prospect needs some time to make the decision on whether or when they'd like to start working with you. What I've noticed over the years is that when this happens, most always, the sale never happens, probably because life gets in the way and what's out of sight is out of mind.
Often, this means you've lost them for good. UNLESS you use some kind of method to get indecisive prospects to slide right into your practice, instead of slipping through your fingers. So I've come up with a fantastic remedy for this, which helps me and my students close the deal 97-98% of the times. If prospects don't bite on the 'sales' call, use what I call the "bookend" method. Here's how it works.
When a prospect tells me they need to talk to their spouse or needs some time to decide, or wants to ideally start in 2 months, I schedule a 5 minute "check-in" call with them (next Tuesday at 3pm, for example) so that we can follow up with each other without having to play phone tag or have to follow up with one another.
The great thing about this technique is that it puts a time limit in the prospect's mind as to when THEY would like to make the decision, and obviously, you let them choose when they'd like to have that 5 minute chat.
I essentially came up with this because I really dislike following up in this situation. It makes me feel like I'm chasing after them and I don't feel that this is Client Attractive. So instead, we agree that they'll call me on set date and virtually every time they do, and out of those times, they don't feel pressured, have had time to think about what we talked about, and are ready to make a decision to move forward. It's a great tool!
If for whatever reason they don't call during the time of your 5 minute check-in appointment, you can then call them or e-mail them asking if anything went wrong. This usually puts the prospect into a mode where they feel obliged to get back you, as they were the one who missed the appointment. Again, this is much more Client Attractive and ends up saving you a lot of time.
Your Assignment:
If a client doesn't sign up on the spot, make sure to bookend another date, so you don't have to follow up on each other for weeks. Use it as a "let's see where you are in your decision making process then." It works like a charm.
Having trouble with actually getting the prospect INTO the sales conversation in the first place? You're not the only one. The good news is, I've developed a way to close the sale 97-98% of the time.
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