Using the Four Types of Feedback Effectively
Are you incorporating all four feedback methods when working with your team? What? You think there are only 2 types of feedback? Leadership and learning expert Kevin Eikenberry shares tips for using all FOUR feedback techniques.
You`ve likely heard when you deliver feedback it should be balanced. When you have heard that, what people typically are suggesting that you should strive to give people a balance of positive and negative feedback.
This advice is only half-right.
It`s an understandable misunderstanding because people think there are only two types of feedback, when in fact there are four.The Four Types of Feedback
Negative feedback, or corrective comments about past behavior. These are things that didn`t go well.
Positive feedback, or affirming comments about past behavior. These are things that went well and need to be repeated.
Negative feedforward, or corrective comments about future behavior. These are things that don`t need to be repeated next time.
Positive feedforward, or affirming comments about future behavior. These are things that would improve performance in the future.
The distinction that is largely missing for most people missing is the focus on the future or feedforward.
As you begin to understand the power of balancing both positive and negative input with observations about the past (which can`t be changed) and advice for the future (which can be changed), you have a new paradigm for the feedback and coaching process.
Here are five balancing strategies to help you use these four types of feedback in a way to help the other person receive and use your insights to improve performance.Five Balancing Strategies
Hopefully this gives you a bigger view of what balanced feedback can be... and how your feedback can be more successful in helping others create even better results.
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ABOUT THE AUTHOR
One of the hardest things for leaders is giving effective feedback. It`s perhaps most challenging when you are new in your leadership or supervisory role. If you find yourself in that leadership situation, consider reading From Bud to Boss - Secrets to a Successful Transition to Remarkable Leadership, written by Kevin Eikenberry and Guy Harris. Learn more about the book and join a community of learning leaders who are succeeding in this transition (or helping others do the same) at www.BudToBossCommunity.com. Kevin is the author of this particular article. Kevin is the leading expert on creating Remarkable Leaders. He also is also a bestselling author, speaker, trainer, consultant and the Chief Potential Officer of the Kevin Eikenberry Group