Business Phone Systems Open Communication Channels

Your business phone system is very likely to be the first point of contact your customers have with your business. Communication is a vital ingredient to every business without which your business cannot grow. While making the choice, it is important to keep the scalability of the system in mind. When your business grows, your business phone system also has to grow. A little money spent in the beginning can save you a lot of money later on when it comes to upgrading your system. Benefits of Business Phone SystemsWith only a few phone lines, you might just be sending out the wrong signals to your customers - in the form of a constantly busy tone. A business phone system, on the other hand, would be able to direct waiting calls to voicemail and direct customers through simple menu commands in the form of prerecorded messages, connecting them to the appropriate person or department. The system can do this for multiple calls simultaneously, ensuring that the phone calls you receive do not go unanswered.Business phone systems are no longer independent on your organization’s existing IT network. You can lower your costs considerably by using VoIP phone systems, as both voice and data are transmitted via the Internet. Other key features of business phone systems include:

• 24/7 Call Management: Even if there is no one to answer the calls, automated responders can be configured. Calls that cannot be attended can be redirected or forwarded.
• Caller ID: If you know who is calling, you can decide if it is the right time for a conversation. Caller ID can help you prioritize your time spent attending phone calls. It can also forward calls that you are not able to receive at your workstation.
• Conference Calls: Quite a few transactions can only be conducted if you can engage the other person into a conversation. Conference calls can help you share a phone conversation with your colleagues or staff as well as record conversations so that you can be sure nothing gets missed after you hang up the phone with your client.