Hosted PBX - The Right Telephone System for Small Business
There is no doubt that Hosted PBX is a great telephone system for the communication needs of small enterprises. With its versatile and integrated calling features, this system allows a business to flourish.
Like all Virtual calling systems,
Hosted PBX enhances communication between clients and the business employees thus improving customer satisfaction.
It is not a secret that Hosted PBX simplifies communication while at the same time eliminates the likelihood of missed calls. Some of the exciting features in this system include the following.
• Call screening
• Music on Hold
• Voice to e-mail
• Call transfer
• Fax to e-mail
• Daytime and after hour menus
• Standard phone features
• Name dialing/ calling extensions
Robust features such as auto attendant, voice, and fax messaging builds a professional image of the enterprise among the clients. This us because clients receive prompt answers and accurate messages following a call. The remote mobile customer access is a fundamental function in the VOI system that connects you with your customers at any time and in any location. The magic of using the extension is that callers won’t have to experience busy signals during work hours.
Another awesome feature of the hosted PBX is its ability to empower employees to work from various locations. Indeed, you can create multiple extensions on the business number to to the office, home, or mobile number. This allows calls to be routed or forwarded to the right extensions. Therefore, you can expect great customer satisfaction because they get immediate attention from employees.
Hosted PBX also offers convenient online management tools that allow the user to upgrade different calling features, check calling records, and execute other functions. Business efficiency can be achieved easily through tailor-made service packages that match business or working patterns on a monthly cycle. Also, there is no need to buy or maintain complex and expensive hardware while using a hosted telephone system.
As we have seen, a Hosted PBX comes with multiple benefits to a small business. It doesn’t matter whether you are a start-up or have been in the business for a considerable period of time. You can expect lower operational costs and less interruption to calling services. The functionality is great and the possibility of customization to any business enhances operational efficiency while at the same time lowering costs.
