PBX Phone Systems for Small Business

Importance of a Good Communication System

A dedicated telephone system plays an important role in improving the business communication between entrepreneurs and clients. One such system that can endow a professional corporate image for SOHO businesses is the virtual VoIP system. PBX phone systems for small businesses help save huge capital expenditure as well as increase business productivity.

Several factors such as the number of extensions required and the capability to support existing equipments and phone numbers have to be considered while choosing PBX phone systems for small businesses.

Feature-rich Hosted PBX Telephone System

Hosted IP telephone systems make use of state-of-the-art technologies and are implemented in a virtual manner. These systems provide the same functionalities of expensive premise based PBX systems at a much lesser cost.  The inbuilt features in a virtual telephone system include dial by name, dial by extension, auto attendant, caller ID, call screening, call transfer, call forwarding, music on hold, voicemail, fax mail and so on. With the find me follow me call forwarding facility, calls can be routed to the appropriate persons regardless of their current location in real time. This system allows you to program a list of phone numbers where you may be available. Thus you can receive the calls at your residence phone numbers or cell phone numbers when you are away from the office. The unattended calls will be forwarded to a voicemail system.

No Hardware Needed

Hosted PBX phone systems for small businesses can give access to each and every employee as well as multiple departments through a single number. You are not required to purchase, install or maintain any hardware or software on your premises when you opt for virtual VoIP phone systems for your small business. Furthermore, you will not have to request the service of technicians to upgrade or carry out the maintenance at regular intervals, as the hosted phone service providers maintain all the equipments at their site and perform all the necessary repairs there itself.

Disaster recovery is another key feature of hosted telephone systems. Any damage to the public telephone network cannot disrupt the functioning of a hosted PBX system as all functionalities are provided over the internet. The restoration is very easy in the case of virtual phone systems.