Pros and Cons of Cloud PBX System
Cloud PBX is going to save you a lot of capital expenditure upfront and also you do not have to bother about equipment maintenance. Cloud PBX provides all the key features including the ones found in traditional PBX.
Your service provider assumes complete responsible for monitoring and maintaining the service and you are left free to concentrate on running your business. Your provider also has enterprise-grade hardware as well as software, redundant equipment as standby, and off-site co-location to ensure reliability. In view of its sophistication and the numerous other benefits, more and more business houses are switching over to Cloud PBX.
Cloud PBX is going to save you a lot of capital expenditure upfront and also you do not have to bother about equipment maintenance. Cloud PBX provides all the key features including the ones found in traditional PBX - Automated Attendant/Business Greetings, Call Routing/Call Management, Caller ID, Call Logs, Voicemail and a lot more.
Service providers are able to host a large number of phone systems. Everything you set for your system is noted by the service provider and applied to your account. You do not have to invest in expensive hardware that is difficult to install and costly to maintain.
Apart from many other benefits, the three principal advantages of cloud PBX are - Scalability, Flexibility and Mobility.
Scalability - As the number of phones in your network is no longer confined to some outmoded pieces of call switching equipment, adding an additional connection is just a matter of plugging one more phone into your broadband connection and seeing it boot. It connects via the Internet to your PBX in the cloud, and can become fully active almost instantly.
Flexibility - Not only the provision to add one more phone is easy but you could also add the new phones anywhere and connect seamlessly to the existing phone network. Since the entire service is managed via the Internet, there can be no restriction on the geographical layout of your system. For instance, you can have your head office in Boston, a remote branch office in Florida, and run your customer support out of San Francisco - and all these locations will operate efficiently through the same cloud PBX system.
Mobility - Ever since business operations turned global, people travel around a lot. It is purposeless getting a call coming into the desk phone at your office when you are hundreds of miles away. Since the call is routing through the service provider to you via the Internet, they will automatically check the list of phone numbers you have provided online for your extension and keep hunting until the call lands on your cell phone.
The only possible drawback of cloud PBX is if you opt for a service provider that is not reputed or reliable. Communication is critical to any business and you should therefore exercise great care in selecting the right service provider who is appreciative of your business and sensitive to your communication needs. The service provider must offer you undisrupted 24x7 service. Besides, you should have a reliable Internet connection as the entire phone system is abjectly dependent on the Internet for connectivity.
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