What Are the Features of Virtual PBX Services?

Virtual PBX offers several basic and many extraordinary features particularly useful for business houses to improve their communication facility. It can be said without fear of contradiction that it is only the Virtual PBX that offers minimum investment, trouble-free operation, advanced features, scalability etc - regardless of your business size. The numerous salient features of Virtual PBX are:

• Auto-attendant (virtual receptionist), business greetings, music-on-hold, automated directory, direct inward dialing, day/ night modes, do-not-disturb, call screening, call blocking, conferencing.


• Find me/follow me, different types of call forwarding/ call transfers, call recording, call-waiting signals, unlimited scalability, no busy signals, internet fax without any cumbersome fax machine, fax viewing options, multiple options to receive your voice and fax messages.


• Toll-free number (optional), telephone message retrieval, message alerts, multi-stage dialing, new message not deleted, web call back, real-time records of all calls, voicemail delivery to email

Virtual PBX systems are indeed completely automated call answering and routing systems that tremendously improve the efficiency of business communication. With its innumerable professional features, Virtual PBXs are ideal for all types and sizes of businesses - from proprietor and partnership businesses to large enterprises, and also travelling professionals.

With many built-in advanced and sophisticated communication features, Virtual PBX can connect business calls to any location, at any time. With call routing options, auto attendant works truly as an interface between business houses and callers. Professional call diverting options include dial by name and dial by extension.

Virtual PBX systems offer business greeting messages and on-hold messages that can be customized as per specific business needs. No business call will be missed and you can communicate professionally and efficiently with all your customers, employees, business partners and other stakeholders. Sending and receiving multiple faxes simultaneously is also possible via advanced fax mail feature. Unanswered business calls can be diverted to the voice mail box for future action.

Virtual local number with area code helps to boost your business image and with toll-free number, businesses can create a nation-wide presence. The communication requirements of business enterprises are best satisfied by Virtual PBX for a fraction of the cost. No capital expenditure or additional investment is required for availing Virtual PBX service. There are many reliable service providers that offer different cost-effective Virtual PBX service plans for businesses.

Managing your phone system is of paramount importance for both communication efficiency and cost control. You should know how many calls are being received, how many are being handled, how long callers have to wait to be connected, how you can improve your response etc. Besides, phone expenses need to be controlled or they can seriously affect your business. Virtual PBX will provide you complete, real-time records of all incoming calls together with call date and call time, the incoming caller ID, what extension or queue the call was routed to, the caller ID of the phone that answered the call, duration of the call etc.

In fact, Virtual PBX has all the features of high-priced and sophisticated communication systems at affordable cost. The biggest advantage of virtual phone system is you are not required to invest in any hardware or software and that is a huge savings indeed. The operational expenses are also much less as you need not hire employees to maintain and manage the system. Virtual PBX lets you enjoy all the high-end features that were hitherto only the monopoly of a few large corporations.