Lynne Schlumpf

Protecting Your Online Store from the Internet Burglars, Part 3

Thanks for joining me for Part 3 of this article. Now let's look at ... we learned from our scenario of two Internet store ... to be ... what is great about this booklet.

Thanks for joining me for Part 3 of this article. Now let's look at some
lessons we learned from our scenario of two Internet store owners.

Lessons to be learned:

That's what is great about this booklet. You don't have to lose to learn
these lessons. If you
read carefully and apply the principles I am going to teach you, your online
business will be a
fortress against credit card theft. Thieves prey on new online stores or
lazy merchants.

I hate to be a skeptic, but TRUST will put you out of business on the
Internet. Apathy will put
you out, too.

Here are my steps to protecting yourself:

1. Do not use an automatic verification service for online shopping carts.
There are many providers out
there who say they will take care of your processing for you. All you do is
send your customers to the
verification/credit card purchase page that the provider gives. The money is
then automatically deposited
in your account.
We created our own shopping cart. When we get an order, we're sent an email
with a link to click on that
takes us to a webpage printout of the order.
We then take that information, use the software our merchant provider gave
us and input it there for verification by modem.
Your credit card verification should be either by software or by telephone
verification. This gives you
control of what transactions you allow to go through.

2. Take a good look at the order. Does it look strange to you? Is the amount
a large amount? For example, is someone
ordering 200 computer monitors from you? There's probably a 99% chance it's
stolen. Is the email address they provided
from a free email service? Look at the ship to and bill to addresses. Are
they different? Is someone having something
shipped overseas, but the credit card billing information is in the United
States?

3. Call EVERYONE who orders from you. We get 4.9 cents a minute on our long
distance, so for 25 cents to call the
customer and the toll free number to the bank that issued the credit card,
we verify EVERY order.

4. When calling the customer, explain to them that you have seen a lot of
credit card theft on your online store. Make
it clear that you want to protect them.
Ask them these 2 questions. They will tell you whether or not that person
has that credit card in their hand:

A. Please provide me with the tollfree number from the back of your card.
B. Please provide me with the bank's name

This conversation with the customer also gives you the opportunity to check
them out and give them the comfort of
knowing a human being took their order. (You would not believe how many of
our online store customers have said they
felt better that they got to talk to a real person!)

This does not ensure that the person you are speaking to on the phone did
not lift the card from someone in a store or
on the street. You MUST do step #3 to ensure your safety.

5. Call the toll free number they gave you over the phone. Explain to the
bank that you are a merchant with an Internet
store, and you need to verify that the order you received was a valid one.
You can give the address that the customer
gave you as a billing address to allow the bank to verify that this is the
correct address.

You're STILL NOT FINISHED YET.

6. Make a copy of the order from your online store. Make a copy of the
verification printout that you get or write down
the authorization number received when you verified that the credit card had
enough on it to make the sale. Make a copy
of the invoice. File these away in a safe place.
You would not believe how many times we've received letters from our
merchant account provider that ask us for these
things because the customer is trying to do a chargeback against us,
claiming they never made the transaction in the
first place.
YOU EAT THESE and sometimes lose your merchant account if there are too many
of them. And there are more than make me
comfortable!
If you don't save copies of this documentation, you lose!

7. Another method of verification that will protect you: For orders over a
certain dollar amount (the amount is wherever
your level of UNcomfort is), we fax our customers a copy of the credit card
slip and have them sign it, then fax it back.
We sometimes also have them put their card under a blank piece of paper,
scratch over it with a pencil so that an
impression of the card number, expiration, and name on the card show up,
then have them sign this piece of paper and
fax it to us.

Another note:

If the customer has sent you a check, MAKE A COPY OF THE CHECK. Attach this
to the invoice and file in a safe place.

Now, I know that Internet online stores seem to be an easy place to make a
quick, lazy buck, but as you can see, not
talking to who orders from you and not using the services of Visa, Discover,
Mastercard, and American Express can
hurt you.

When I return, I’ll provide you with some resources to protect your online
store even further.

Article Tags: Online Store, Credit Card, Have Them

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