ITIL Foundation certificate falls in the purview of IT Service Management.
This can be highly useful to professionals who need a fundamental understanding of the ITIL framework and the strategies to implement it for improving the quality of IT service management concerned with any organization. The certification is sought after by companies that have subscribed to ITIL and has to perfect its working through the professionals employed. The participants in this course could be IT professionals, business managers, and the owners of business processes.
ITIL course is a comprehensive approach to enhance the levels of understanding about how to implement the ITIL in the real time working scenario in a firm as explained in strategy, design and service transition with regard to ITIL and also the domains such as service operation, continuous service improvement, ITIL introduction and glossary publications. The whole gamut of the course syllabus is designed in a way enhancing an easy reference to the various concepts and ideas forming part of ITIL and also enables an extension and maintenance of the mind.
The different components of the ITIL course syllabus covers the basic concepts of ITIL, the service life cycle, service design and strategies, ongoing improvement of services and practices in an ITIL work environment, and an over view of the high end objectives, relationships, process activities and basic concepts with regard to service level management. The candidates will learn such concepts as management of service catalogue, availability, information security, supplier, capacity; service transition and IT service continuity.
Candidates with some degree of familiarity with the IT terminologies can comfortably take up this course. If they have a sense of appreciation for their own business environment, it is an added advantage. Other than this, there are no formal entry level criteria or any other prerequisites to participate in the ITIL foundation training course that is accredited.
Mock exam forming part of the course shall prepare the candidates to clear the ITIL foundation examination. The syllabus also comes with an examination that is necessary to secure the certification given at the end of the ITIL Foundation Certificate in the IT service management. The examination consists of a 40 multiple choice questions to be taken by the candidates and is a pen and paper type. Candidates have to answer at least 65% (26 out of 40) of the questions right to pass the examination.
ITIL V3 has been prepared in a wider context enabling a broader thinking in order to be able to implement best practices. The five books forming part of the syllabus have a great part of the information regarding ITIL V2 processes. However, they feature an altogether a new structure and approach. The inputs to design the contents of the book have been gathered from an international forum of professionals in the IT service management sector. The candidates will therefore get to think across the contents of the eight V2 books on the whole and not only the books on IT service support and delivery, which was the case earlier.
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