Leaving Buyer Feedback on eBay (I’ll Scratch Your Back. Will You Scratch Mine?)
Every buyer and seller on eBay has the opportunity to leave feedback. The feedback process on eBay helps both the eBay buyer and seller.
Remember getting the coveted A or B on your report card? Didn’t it feel great? eBay has its own rating system for both buyer and seller. Your buyer will leave feedback for you once he receives the item – you hope, at least. Some eBay buyers are great about leaving feedback, others aren’t. Maybe they only leave feedback if there was a problem with the transaction, because they assume that trouble-free transactions ought to be the norm; maybe they just don’t see the point of feedback in the first place. You can always ask, in the email you send with the shipping details, if the buyer will please leave you positive feedback upon delivery because it’s important to your eBay reputation… but you can’t force them to do so.
But you have feedback responsibilities, too, because buyers have eBay reputations as well as sellers.
There is a catch, though: while buyers are free to leave positive, negative or neutral feedback for sellers, eBay sellers are only permitted to leave positive feedback—including any comments—or to refrain from leaving any feedback at all for the buyer.
It may sound unfair, but there is a reason behind eBay enacting this policy in May 2008: they had done research on the feedback process and discovered that some sellers were using the feedback system in negative, even punitive, ways – in some cases it was little better than extortion. While buyers were also guilty of misusing feedback, the research showed far more seller misuse.
The gist of it is this: buyers can leave the full range of feedback, which a seller can dispute if she feels it’s unfair or incorrect; sellers can either leave positive feedback or, if there’s a problem on a transaction, make use of eBay’s Resolution Center and choose NOT to leave feedback for the buyer.
Wake me when it happens.
In the meantime, I personally recommend that sellers leave positive feedback for their buyers as soon as payment has cleared. Always. At the very least, this ensures that the buyer in a problem transaction can’t complain to eBay that you’re “holding them up” for positive feedback, a change in the final value in favor of the seller, etc.
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ABOUT THE AUTHOR
Greg Kusch has been dubbed "the eBay expert". He is the most quoted eBay expert on national news. You can ask him questions about how to make more money on eBay at http://www.AskTheEbayExpert.com.