5 Best Kiosk Survey Software you can use in 2020
All businesses determine their success based on sales turnover. While that is a very important and crucial metric to track for any business, it is also important, especially for customer-centric busin...
All businesses determine their success based on sales turnover. While that is a very important and crucial metric to track for any business, it is also important, especially for customer-centric businesses, to also track customer satisfaction and happiness as a success metric.
The best way to track customer satisfaction is to use ways and means to capture customer feedback. There’s no point guessing what may or may not be working for your customers - just ask them.
One very popular way to get customer feedback is to ask them for their feedback while they’re still on-premises. Face-to-face feedback or on-premise feedback is a great way to know your customers’ experience at the moment. At restaurants, hotels, retail stores, education centers, hospitals, service centers, banks, business centers, airports, and any other business location, you can set up Kiosk Survey Software to get customers’ feedback in real-time.
Touch Screen Survey Kiosks have become really popular to get patient feedback at hospitals and clinics, to get guest feedback at restaurants and hotels, to get shoppers’ feedback at retail stores, to get student feedback at colleges and educational institutions and to capture leads at events.
With effective Survey Kiosks, you can directly take feedback from your customers after they have experienced your services. With real-time feedback, your team gets equipped with data that you can use to address issues and concerns and reduce customer churn rate in your business.
Let’s review 5 Best Kiosk Survey Software you can try in 2020 for your business.
1. Zonka Feedback
Zonka Feedback is one of the leading Kiosk Survey App used by companies worldwide to take unattended feedback and run offline surveys. With Zonka Feedback, you can easily turn your Android Tablets and iPads as Survey Kiosks that capture customer feedback and data in real-time, without any assistance.
All responses and feedback captured through the Zonka Feedback Kiosk Survey Software are in real-time viewable at a ‘Response Inbox’ which gives you a complete overview of each feedback along with metrics like CSAT Score, NPS, and CES. You can set up instant email notifications and SMS alerts for feedback responses and negative feedback to keep your team up to date about the feedback coming in. This helps you to quickly view and analyze each feedback and collaborate with team members to take action and resolve issues.
Zonka Feedback’s Kiosk Survey App is a great pick for some very interesting and useful features like -
QuickTapSurvey is another good offline kiosk survey tool that allows you to capture real-time customer feedback data. It provides a highly secure kiosk system that easily tracks the uptime and performance of the active kiosk survey devices at the same time.
With QuickTapSurvey you can easily connect your kiosk surveys to the third party platform & apps like MailChimp, Zapier, and Salesforce for easy data management. This third-party integration feature enables you to add new contacts to your email database, send text messages, and update CRM with new lead information.
FellaFeeds is another kiosk feedback software that easily turns your Android Tablets and iPads as both Online/Offline Kiosk Survey App. FellaFeed Kiosk Survey Tool is known for its beautiful and clutter-free survey templates. Not only templates, but it serves you with tons of features that can simplify your feedback collection process.
FellaFeeds allows business owners to manage and track kiosk devices installed at various touchpoints or multiple locations. It also provides receive location-based reports and alerts for comparative analysis of reports between different locations to take necessary decisions.
If you want to deliver a fantastic kiosk survey experience to your customers, then SurveyToGo is the good-to-go option for you. It offers special built-in support for kiosk-based surveys for small and big agencies alike.
SurveyToGo offers custom flash-based ads along with a special administrator password that enables administrators to log in and run maintenance if needed. Thus, the SurveyToGo survey platform is supported with customized options like custom logos and colors. This, in turn, helps you to improve the branding of the survey.
piHappiness is another powerful kiosk survey platform that enables you to captures real-time feedback on the go. piHappiness kiosk survey system is a multi-channel, multi-lingual, and multi-location feedback system.
It comprises lots of enticing features like track kiosk survey device, real-time notifications & alerts, multi-locations report analyses, and much more. piHappiness software assists you to track consumer trends and resolve problems while the customer is still on the business premises.
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ABOUT THE AUTHOR
Experienced Content Writer and Strategist, been in the IT Industry from past 6 Years. Passionate about writing survey tips, customer experience, customer satisfaction, customer feedback, net promoter score, customer effort score, customer satisfaction score.