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Why Cloud PBX System for Small Business Is Important More Than Ever

In today’s time, the demand of getting a robust and effective communication system for a small business workplace has increased now than ever before.

In a small business of at least ten people, everyone has to be in the loop; there cannot be separate and disorganized connections for communication; otherwise, it could mean losing a vital order or customer.  

For small companies, setting up a robust communications channel with vendors, services, partners, and clients is most important. Your small business team might find difficulty in managing telephone calls, emails, and text messages altogether, especially when they’re working remotely. That is where a cloud PBX system for small business can help. Also, it is a feature-rich and cost-friendly way to handle your business calls and time.  

Prominent features of Cloud PBX system for small business  

If you have a small business and that is looking to switch to cloud PBX, here are five important features of a cloud PBX system that can help your small business:  

  1. It is a cost-efficient solution for your business: smaller businesses possibly want to cut down operational costs as much as they can. Generally, a traditional phone system will always need upfront investment and equipment maintenance costs. On the other hand, Cloud PBX allows you to pay-as-you-go based upon your actual business need for the service. In addition, the lack of physical equipment requirement will save your maintenance costs.  
  2. It is easy to set up: When you choose a cloud PBX for your small business, you don’t require an entire IT team to maintain your business phone system. Since a cloud PBX eliminates the need of having an IT team for your organization.  
  3. Improve caller experience: The cloud-based PBX services not only improves caller experiences but also provides features like call forwarding, call waiting, on-hold music, wait-time updates, personalized regional greetings, and auto-attendant service. It very well manages the flow of incoming calls, customer service, and hence the employees of small business can be more efficient without hiring additional team members.  

Are you interested in getting a PBX system for your small business or learning more about the advantages of a hosted and cloud PBX system? If yes, then reach to the experts of ACTIV ICT and get your business well-managed communication service.  

ACTIV ICT is one such well-managed PBX system provider for small business in Australia. We specialise in providing an extensive range of cost-effective PBX phone system services for various businesses types across Australia that demand fast and reliable internet connection.   

If you would like to get expert advice and information about our servicePsychology Articles, contact our team at 1300 122 848 or send an email at

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Trent Simshauser, Technical Director at Active ICT Network, in Sydney Australia

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