The Data collection method used for the research is collecting data through filling the questionnaire. Since the study collects the data on SAP implementation in organisation which is very different for different organisation. Hence the every consultant and mangers have their different experience and so as they have identified various challenges in SAP implementation process.
The SAP systems has proved boon for the big organisation in integrating their business functions into a co-ordinated manner. SAP implementation process has got wide acceptance throughout the world across the several industries of the business. More than 60% of the SAP implementation programmes worldwide have been proved unsuccessful irrespective of the industry in which they were implemented.
The Current research aimed at finding out the problems related with the failures in the SAP implementation process and role of the various factors such as top management and technological infrastructure in the success of SAP implementation process. The Objectives of the current research are: to explore challenged faced by the organisations in SAP implementation process. To find out the role of the several factors such as technological infrastructure, top management, change management, project management, communication process.
SAP was invented by a group of IBM employees in year 1970 for the purpose of general interaction. SAP is a German word which means product and system. SAP implementationprocess is very complex and takes lot of efforts and capital investment for the companies. But the dark side of the story is revealed by more than 60% failed SAP implementation projects in the world. SAP implementation process follows several steps which are: Business case development, Benchmarking, project infrastructure management, change management, business process re-engineering and SAP R/3 Implementation.
Some of the critical success factors for the SAP implementation process are: top management support, change management system, proper communication system, employee support and information technology infrastructure etc. Trouble shooting, project management, project championing are some of the essential aspects of the SAP implementation process which an organisation have to implement in order to have the successful SAP implementation process.
The Research will adopt exploratory research approach for carrying out the research. IN the research both the primary as well as secondary data source would be used in order to make finding about the objectives. The Secondary data collection process will include the case study related with the successful SAP implementation process. While primary data collection process will be done through the interview process as well as through the questionnaire process.
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How Can I be an Effective Communicator?
The way to deal with this particular problem is practising effective and active listening. This process helps a person to listen with a reason. These reasons may be obtaining information, getting directions, understanding the other person involved in the communication process, getting solutions for different problems etc. I can tweak with my responses to achieve my intention by defining my reason in listening.
The skills of the staff team
A receptionist is usually the first person a visitor, client or patient meets or speaks to on the phone. So it becomes utmost important that the receptionalist has a good comuncation skills, has a pleasant voice and is good in handling different situational challenges.
Communication Theories
As an area of interest communication is quite vast and the number of theories and past research works by academicians, which has helped in defining the process of communication and its nuances to us are also huge in number. We can broadly divide all these theories in five most basic groups which are listed below.
