Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-productive behaviors. You seem to live in a pressure-cooker of stress.
Rather than let the pressure get to you, why not develop attitudes that will help you become more cheerful, positive, and productive?
Did you know that a winning attitude, especially while exposed to stress, actually puts less wear and tear on the body than anger and frustration? And did you know that you chronic anger and frustration could cause you to end up in a hospital bed? And, depending on the severity of the symptoms, could lead to options beyond hospitalization? It could very well lead to imprisonment or interment?
The human mind seems to be like a calculator. Before you can solve a problem with it, it must be cleared of all previous problems. Anger and frustration jam up the mechanism; it short-circuits the whole operation.
It has been proven many times that by a simple change in attitude, in mental outlook, the same amount of time and energy most of us for anger and frustration could be used to solving them.
Creative people look at problems as challenges. They realize that without problems, everything would come to a stop. Problems do to our emotions and psyche what pain does to our body: They keep us moving forward searching for a solution. They are responsible for every forward step we take, collectively and individually.
So, if you want to have a lot more fun and a lot less worry, try the following:
Every problem has a solution. The customer may not see the immediate solution, but solutions are always available. They may not like the available solution, but in taking time to show you care and are willing to do whatever it takes to satisfy, other options may be explored and utilized.
Think about these the next time you are faced with a problem:
Remember: When you maximize your potential, everyone wins. When you don't, we all lose.
Copyright © Etienne A. Gibbs, MSW, The Master Blog Builder
PERMISSION TO REPUBLISH: Although this article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link, email notice of intent to publish is required. Mail to: execandgroup-consulting@yahoo.com
Living in the Age of the Internet Gangster, Part Three of Three: Sleeping with the Phishes . . .
One of the newest phishing trends to emerge has almost everybody in the security industry concerned: Trojan phishing. So-called Trojan programs, named after the horse of mythology that put the Greeks inside Troy's city walls, disguise themselves as beneficial files, but actually enable hackers to gain access to computers from remote locations to steal account information directly from a computer.Living in the Age of the Internet Gangster, Part Two of Three: An Evolution of Professional-class ..
Members of the hacker community throughout that region now are adapting to take advantage of the latest phishing scams. As a natural transition is taking place, "phishing" is the term applied to online schemes that attempt to lure people into giving up sensitive information, such as passwords or credit card numbers, by masquerading as trustworthy sources.Your Child's First Year at College: Prime Target for Identity Theft?
If your son or daughter is a recent high school graduate and college freshman, he or she is the ideal target cybercriminals are looking. "Why?" you might ask. For cybercriminals the answer is easy and highly profitable.