No one likes marking things off a 'To-Do' list better than me! That's how I see what I've accomplished and create my work plan for the coming days, weeks and months.
The same is true for a dental practice. Here's what I see happening a lot. You have a great team meeting with lots of new ideas and solutions. Everyone leaves excited and fired up, ready to take on the tasks. And then a week later, you're right back where you started. No action has been taken on any of your ideas. It's no one's 'fault', it's just what happens when there's no accountability or time frame around the task.
Here's how you avoid that...
Never end a team meeting without an Action and Accountability List!
1-Purchase a poster-size 3M Post It flip chart to use during all your meetings.
2-At the end of your meeting, create a list that looks like this:
What
Create a Doc-Hyg exam checklist
Order new ultrasonic tips
Who
Rachel
Diane
By When
May 5
May 7
3-Be very specific with the task and give yourself a reasonable deadline. Post this huge sticky note in your team lounge so you can see if every day and review it during your morning huddle.
4-Get a verbal 'ok' from the person accountable that they will follow through on the task.
5-Agree as a team that you all have permission to gentle 'nudge' each other if you haven't followed through on your commitment.
6-Doctor and Office Manager, your team needs you to hold them accountable. If a task hasn't been completed by the agreed upon date, ask what support that person needs to get it done.
7-Celebrate your success as you see the results of your ACTION!
Productivity...It's Not About Money
Productivity, profitability, production, sometimes it seems that dentistry is all about the numbers. Let’s face it, you’re in business to deliver outstanding care to your patients AND make a living, right?
What have you done for them lately?
They come in like clock-work, rarely missing an appointment and just being great patients. And yet it's easy to take them for granted. You count on your base of solid patients to keep your practice running and busy.
Obstacle #5: Challenging Old Beliefs
Overcoming our old beliefs and assumptions is where real breakthroughs happen. I remember about 10 years ago, I was working with a very progressive female dentist.
