Do you know how to Manage Offshore Outsourcing in Small Businesses?

Managing a business process is a challenging task in itself. In case of business process outsourcing projects it is even more challenging, you need to consider issues like timing, cultural, communication differences, etc that exist between your team and the offshore team. By following above guidelines small businesses can achieve greater success in their outsourced projects.

The success of any offshore business process depends on the management of the project. Good project management ensures that there are clearly defined goals, processes and final expected outcomes from the project. It is all about managing time and human resources.Offshore business process outsourcing (BPO) can help small businesses in reducing their cost and allows them to expand their core business. By outsourcing their business processes, the company is free to concentrate on its area of expertise and leave processes such as accounting, book keeping and auditing to the professionals

Management Guidelines required for small business Offshore OutsourcingThe best way to manage offshore outsourcing for small businesses is to start right, by discussing exactly what you expect from the service provider, the manner in which the information will be handled, who will handle it and how it will be protected. Don't hesitate to ask for credentials and backgrounds of projects done in the past.

Eye for DetailIt is crucial to ensure that the outsourcing contract covers all the relevant details that relate to security issues, quality control, time schedule for delivery of duly completed work

Communication Should be proper

It is important that you keep the communication channels open with the outsourcing service provider at all times and take into consideration their views and proposals. You should have a long time partnership with the business processing outsourcing relationship and need to make the outsourcing team feel like a partner and motivate them accordingly.  Resources should be enough and used properly and carefully

You should know the qualification of the employee who are involved with the project. Proper employee should be used . so you should be careful.

A Core Management Team should be there to inspect the job A small management team needs to be selected within the small business and this team will constantly evaluate the performance of the outsourced team and the quality of their work. Face to Face Contact with Service Provider

It would be a good idea for business owners to meet face to face with the service providers and discuss key issues that may arise in the outsourced project. The n the owner should send his employees to the offshore company to discuss the critical stage of the project so that vendor could not complain about the critical stage and delay the project.

 Proper standard process should be there

Create a process for any changes that may be made in the outsourced projects and designate a person or persons who will be in charge of this process. This would ensure clarity in any changes in the projects and avoid confusion. Costs and Expenditure While it is important to discuss costs and ensure that transparency exists in this aspect of the business process outsourcing, you would also need to anticipate some increase in costs from unexpected factors and situation such as travel expenses and training. As a small business owner you need to budget the cost accordingly. Manage cultural issues It is important that you mange the cultural issues that may arise between your own onshore team with the offshore team, this ensures both teams can work well for one common goal of completing the project. Deadline of the project must be fixed before the start of project

Setting proper milestones and timelines is an important part in any project management; in case of offshore project management it becomes even more important as the offshore team is in remote location. Milestones and timelines for your project gives proper accountability from the offshore team and any issues can be resolved in the early stage of the project itself. Managing a business process is a challenging task in itself. In case of business process outsourcing projects it is even more challenging, you need to consider issues like timing, cultural, communication differences, etc that exist between your team and the offshore team. By following above guidelines small businesses can achieve greater success in their outsourced projects.