Communication is what makes our haulier business a prospering success or a deadbeat loser. One breakdown in communication can cost us a lot of cash that we can not afford to lose. My drivers need to be able to converse to me at the drop of a hat and the same goes for when I want to converse to them. The administrative center always used landlines to telephone the drivers who were on mobiles and this was resulting in hefty monthly bills.
When he arrived at the administrative center, he seemed to know what was necessary. He knew what we needed and even showed us additional ways to save money. In the sitting he presented his overall package and plan. The consultant met with everyone involved for a quick briefing to make sure everyone was happy and positive with the system. In fact it could hardly have been simpler to understand. Straight away I could see an advance in the communicating between office staff and drivers.
The telecom services system in place really has helped us to reroute drivers, improve customer satisifaction and make wasted money a thing of the past. The drivers themselves feel a lot happier that channels of communication are so much more smooth so that they can report back unforeseen problems in traffic, weather conditions etc, which in turn can help their colleagues. Numerous business are still operating in an old fashioned way but not us. We are looking great for the future.
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