More is More: Considering Two-Man Delivery Service

With Christmas looming, millions of parcels will soon be criss-crossing the country to arrive on the doorsteps of countless gift-givers across Britain. Many of these parcels will be small and manageable – the cashmere scarf for mum, the digital camera for dad – but other deliveries might be a tad less convenient. For instance, the ping-pong table for the kids, or that state-of-the-art HDTV.

Delivering Larger Loads

Large items like these need an extra level of care and attention. Typically, a single delivery driver working under a courier contract won’t deliver large and bulky items beyond the front door – something that can be source of frustration to the customer who needs help to manoeuvre the item to the right floor or room.

But some consumers may be unaware that there is a simple solution to this problem. Many retailers have contracts with logistics companies that offer two-man delivery services for online orders. A two-man delivery service is exactly what it sounds like: two delivery experts working to deliver, move, and sometimes install larger items. Whether it’s the newest flat-screen television or a leather easy chair, two delivery experts are definitely better than one!

Benefits of Two-Man Delivery: The Consumer

Two-man delivery services offer obvious benefits to the consumer, to courier companies, and to the couriers themselves. Consumers receive expert end-to-end service, with their large items delivered safely and conveniently exactly where they want them to be – and no more frustration over a large, heavy item left on the doorstep with no way of moving it. A two-man courier contract will also typically include insurance for damage to the item or to property during delivery, so consumers can rest easy knowing that they’re covered for any scratches or scrapes that might occur when the new dishwasher is being installed.

Benefits of Two-Man Delivery: Courier Companies

For courier companies, nothing ensures repeat business like satisfied customers. With the two-man delivery service, a courier company goes the extra mile in keeping customers happy. A little extra manpower allows a courier company to add a personal touch to the delivery process; rather than a package dumped on a doorstep, the customer gets a service personalised to their needs. In a world where commerce is increasingly done via a series of impersonal clicks, the delivery sphere is still reliant upon human services - and those services, if done right, can earn a company major bonus points with their customers and lead to valuable word-of-mouth marketing.

Benefits of Two-Man Delivery: Couriers

Two-man deliveries also enable some drivers to become experts in their fields. Because two-man deliveries often involve installation jobs (for example, as in the case of a dishwasher or television), the drivers working under a two-man courier contract may each become experts in a specialised kind of delivery service. A technical courier who can carry out small field engineering jobs is a valuable asset to any company.

Though two-man delivery service involves a bit more planning, coordination, and expense than conventional single-courier jobs, it has benefits for all parties involved. Many consumers will gladly pay a little extra to see their goods delivered safely and installed expertly; courier companies will happily invest to earn consumer loyalty down the road; and delivery personnel working with a two-man delivery courier contract will find themselves more valuable in an increasingly competitive industry.