Questioning the Billable Hour part 2: The Carpenter’s Invoice, A Parable about Pricing

Nov 24
09:23

2009

Glenn Harrington

Glenn Harrington

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Questioning the Billable Hour is a three-part series leading many to conclude that price paid should reflect value provided, rather than time spent. The alternative proposed is value-based pricing, fixed up front (as part of the selling/buying process) backed by a satisfaction guarantee.

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Questioning the Billable Hour part 2: The Carpenter’s Invoice,Questioning the Billable Hour part 2: The Carpenter’s Invoice, A Parable about Pricing Articles A Parable about Pricing

Winnipeg, Manitoba, 1975: A man owned a house with a squeaky dining room floor. He paced that floor listening intently for the location of the squeak.

Each time he thought he found it, he would pull up the carpet and drive a nail into the floorboards. Each time, the squeak eluded him.

Eventually, he called in a carpenter.

The carpenter paced the floor, pulled up the carpet, and drove a single nail into the floor. The squeak disappeared.

The carpenter billed the man $50. The invoice said, “Driving one nail: $3. Knowing where to drive the nail: $47.”

Having experienced how the problem had already caused him more than $50 worth of trouble, the man happily paid right away.

- Glenn R. Harrington, Articulate Consultants Inc.