You might think that BCOs might stay with carriers, because of the services that they are getting with existing carriers. BCO stands for Beneficial cargo owners, for those that don’t know. They are staying because it might be a problem to switch to other carriers. However, this isn’t the case. There are many reasons why BCO will leave their existing carrier contracts and get a new contract with freight forwarders. These are some of the reasons why they will cancel their existing contracts.
To avoid deals that they don’t agree with
Sometimes BCOs don’t have a choice about the carriers that they are using for shipping goods. This results in them not agreeing with their existing contracts.
When they get the opportunity to leave their existing carrier contract and get a new contract with freight forwarding companies, they are doing it. To get a contract that they are agreeing with better, and where they are more satisfied with the service that they are delivering.
For better customer service
It does happen that BCOs aren’t happy with the customer service that they are getting from the carrier that they are using at the moment. Meaning that they are paying for a service that they are unhappy with.
But, more of them are switching from their carriers to freight forwarding service providers (Brisbane, Melbourne, Sydney) because of the better customer service that they will get from them. When you are doing research and reading reviews of forwarders, you will see which of them are getting great ratings because of good customer service. And, this is what business is all about. To get more clients, because of better customer service delivery.
They are more reliable
Many freight forwarders are a lot more reliable than other carriers. And, this is making them more popular to be used. BCOs and other clients want to make sure that they are going to get value for money.
This is why they will leave their existing contracts with carriers and get a new contract with new freight forwarders for better service and to ensure that they are more reliable. To ensure that goods will be delivered in better condition and on time.
Higher satisfaction rates
With the internet, it is easier to search for freight forwarders that have higher satisfaction rates than other carriers. And, most of us want to do business with services that have higher satisfaction rates.
This is why BCOs are leaving their existing contracts with carriers and getting new contracts with freight forwarders, because of better satisfaction rates. Meaning that more clients are happier with the specific freight forwarding service. Giving you better value for money.
They are offering additional services as well
Some carriers are just offering basic courier services or shipping services. And, you need to pay extra for any of the other services that you might need to use.
However, with the best and most recommended freight forwarders (for air freight and sea freight), this is something completely different. They are offering additional services, and most of the time these services are included in the fee that you are already paying. Meaning that you don’t pay extra for any other services that you need from these forwarders. And, this is why BCOs are changing from carriers to other freight forwarding companies.
Beneficial cargo owners(BCO) will chance from existing carriers to freight forwarders, because of many different reasons. However, the main reason is because of better service, better prices, and more reliability. Making this one of the best reasons why you should consider freight forwarders. Even, if this means that you need to change from your existing carrier to a new freight forwarding contract.
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