Microsoft Dynamics GP ERP solution fits to the majority of US, Canadian midsize businesses and your selection on MRP applications market should be based on available application functional and technical support.
Large ERP vendors, such as Microsoft, Oracle, SAP are leveraging centralized technical support, where you don’t expect technician onsite and rather open cases, email or phone to the nationwide or regional support center. In the case of Great Plains you have GP Partner or reseller, who typically implements the system initially or, who is chosen by you down the road to provide adequate system support: reporting, data conversion, migration, ongoing integration, version upgrade, customization specking out and programming. This VAR of records is more familiar with your business processes mapping in Dynamics GP and its support is more integrated and somewhat more valuable than case by case calls. In this small publication we would like to discuss Great Plains Partner support options, when it is geared toward remote support
1. Initial local GP implementation. Implementation approach should be rather conservative and you should expect implementing consultants to sit in your office and do installation on your physical server. However when you know your consultants face-to-face, there is more room for getting support and project management remotely over web sessions and VOIP conferencing, such as skype
2. Ongoing support. You should consider having one of your computers available for remote desktop connection for your Great Plains consultants. This could be achieved if you setup IP port forwarding in your router on this computer and in computer registry will change RDC port. As the alternative, you can let GP consultant connect your network over VPN connection and as tightest control from your side, you could consider initiating web sessions when needed
3. GP version upgrade. This service is very popular in remote support scenarios. What you do is this – ship your GP databases to GP software development and support facility and technical consultants there upgrade and ship back GP databases to you. All this shipping could be replaced by high speed ftp
4. GP add-ons upgrade. If you have unique customizations, modifications, which were historically written in Great Plains Dexterity for your organization, you should have source code for your add-on in order to upgrade it
Dexterity Customization for Dynamics GP Evaluation Level Paper
When you are developer it is always a good idea to read technical manuals. But if you was just assigned to the IT team to decide if Dexterity is the right tool to customize your ERP application then first you need something which is in style of ‘easy reading papers’ or FAQ
Planning Dynamics GP Customization in Large Corporation
If you are reading this page then chances are high that you were not able to find ISV add-on and need customization project. Let’s talk about planning, quality assurance and future event such as version updates.
Dynamics GP Invoice Logo Attributed to Specific Company or Crossing the Borders of Three SOP Forms
Initial Great Plains Dynamics architecture had three SOP Invoice forms: Long, Short and Blank. Modern GP is popular in scenarios where you have more than three companies under one business entity umbrella
