Without an underlying platform, a CRM software product will crumble

Nov 30 08:44 2010 Malini Chandran Print This Article

Take any good product and you will notice something - consistency across the board. The interface will be the same across

* User screens,
* Reports
* Alerts
* Help pickers
* Menu structures
* Login and navigation
* Text fonts

Look deeper under the hood and you will see consistency in smaller things like* How to recognize mandatory fields and document identifiers* What type of fields default and under what conditions* How does one delete,Guest Posting modify or view a record* What referential integrity checks should be done during deletion* How can one export data or send trigger mails* How are additional business rules or logic addedMany products are built without an underlying platform. However once customer and industry specific variations occur, it is almost impossible to keep adding to the product without affecting the underlying consistency and architecture. It is like building a house without a foundation. The wise man built his house on a rock - or in today's terms a good foundation. Take any product that has succeeded over a long period of time SAP, Oracle, Peoplesoft, Siebel - all of them have a good foundation.The KServe products (www.KServe.net) are all built on the same underlying platform. Take a look at CRM, HCM or our ERP products - they will have consistency and a uniform architecture. This is because we built a strong foundation. The foundation is proven across many customers, and so all our products are proven. You only have to verify if the process covered is relevant to your business and be sure that the application will stand the rigor of rugged usage by enterprise users.

George Vettah

KServe Enterprise Software Products

Plot No. 3019, Y Block, 3rd Street,

12th Main Road, Anna Nagar,

Chennai  600040  India

Ph : +91 44 42615064

Web : www.KServe.net

Email : Products@kserve.net

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About Article Author

Malini Chandran
Malini Chandran

Kallos Solutions owns the KServeTM range of Enterprise Software products and solutions covering areas like ERP, CRM, HR, Payroll, Planning, Retail Outlets and Custom Applications. With Kallos, you get world class, innovative, proven, scalable, high quality yet affordable enterprise applications. The applications can be deployed on a SaaS model, intranet, LAN or Even a standalone PC.

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