The Worst Telecom Expense Management Ever?

Jan 17 20:26 2006 Barbara Clements Print This Article

Barbara Clements, President and Founder of Auditel Inc. says "We've found that most companies put little thought into billing errors, they focus on contracts. This leaves so much room for billing errors,  mistakes in line inventory, and the list goes on, and on with possible overcharges."

If your company doesn't identify billing errors they will continue to pay them forever.  Some contracts stipulate a term on refunds of 60 days.  It's time to have a telecom expense management team working on your invoices to determine your strategy, eliminate waste, and obtain savings.

CFO’s,Guest Posting CEO's, Controllers, and Telecom Managers are getting thoroughly frustrated.  Just looking at their phone and telecom bill expense they realize they don’t have the time to dig through the bills, much less spend hours on hold to ask questions.  With all the plan changes, carrier changes and line cancellations their bills continue to rise. 

Have you ever let you cell phone plan go for a few years only to realize that now the new plans are about half the money you were paying for the old plan?  And asking for a credit resulted in even more frustration.   

What is the worst telecom expense management ever?

  1. Never reviewing your telecom bills
  2. Not having an independent telecom consultant review your contracts (not a sales person)
  3. Not understanding tariff. Most telecom managers can’t really conduct true telecom expense management. 

What have you got to lose by having a true telecom audit?  

Your bills will actually lose weight.  Bill consolidation can be performed after the audit is completed to reduce workload for the Accounts Payable Team and for the Telecom Manager who is buys keeping your lines and circuits operational. 

With a telecom expense audit your bills will cost less and you may get some large and much deserved refunds.   

Your goal?  Stop wasting time looking at your phone and telecom bills.  Find a good telecom expense management company with many references and check them out.  Another alternative (if you have the time and staff), is to enroll your staff in a professional telecom expense management training course.   

Here’s a couple of tips: Look for a company that doesn’t sell any products, and one that replies quickly via email or phone.  If you determine you want to keep all the savings in-house then enroll in a telecom expense management workshop.  A telecom training workshop will provide a process which your staff will retain more thoroughly than the memorization and note taking in a telecom seminar.

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Barbara Clements
Barbara Clements

Barbara Clements, President and Founder of Auditel Inc. makes it easy to learn telecom expense management.  For details on how to conduct a telecom expense audit and view telecom white papers visit this site now:,  or for a free consultation contact Auditel @ 1-800-473-5655 today.

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