In the digital age, providing immediate support to your customers is crucial. Integrating live customer service into your website is an effective way to assist visitors who may have inquiries. Traditional email support can take days to respond, and by then, the customer's purchasing intent may have waned. So, how can you provide real-time support? The answer lies in text chat buttons or Voice over IP (VOIP) services. In this article, we'll explore some free and paid services that can help you achieve this.
Human Click is a free service that doesn't require any software installation on your system. You connect to their server every time you log onto the internet. A small doorbell graphic resides at the bottom of your screen. Once you download and register as an operator, you are given a small amount of HTML code to embed onto your pages. This places a small display box that says "click here to talk to an operator".
When a visitor enters your site, you're notified by a doorbell sound. The visitor can click the box to initiate a text conversation with you at any time during their visit. When you double click on the doorbell, the operator window pops up where you can see the host name, pages viewed, and other information about the current visitor on your site.
Click2Talk connects your site visitors to your existing phone line. You specify the phone number where all incoming calls are sent. You must embed the HTML code they provide into your site pages to activate the service. When a visitor clicks the embedded button, a Java applet initiates a phone call from their PC to the number you have specified.
If your budget allows, you may want to consider these paid services:
E Fusion offers a "push to talk" button that you can place on your site pages. Any visitor to your website can initiate a conversation. Check their site for current pricing.
Live Person is a text chat service where a visitor to your site clicks a button to start a text chat with you. Live Person runs on its own server, so there's no software for you to install. They charge a one-time setup fee of $1,000.00 and a monthly license fee of $250.00 per operator seat. See their site for further details.
With the increasing number of companies coming online, offering live customer service is one way of distinguishing yourself from the crowd. Start enhancing your customer loyalty with these easy-to-implement solutions. Any questions? Click here to chat.
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