Resolving the 'Netflix HDCP Unauthorized, Content Disabled' Error

Mar 27


Daniel Ryan

Daniel Ryan

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Netflix users occasionally encounter the 'HDCP Unauthorized, Content Disabled' error when streaming on devices like Roku, Amazon Fire Stick, or other similar platforms. This error message indicates a hardware issue preventing the device from playing protected content. To help you overcome this frustrating obstacle, we've compiled a series of troubleshooting steps that can restore your streaming experience.

Understanding HDCP and Its Impact on Streaming

High-bandwidth Digital Content Protection (HDCP) is a form of digital copy protection developed to prevent the copying of digital audio and video content as it travels across connections like HDMI. When a device that is not HDCP-compliant is connected to a display,Resolving the 'Netflix HDCP Unauthorized, Content Disabled' Error Articles it can result in the 'HDCP Unauthorized' error message on platforms like Netflix.

HDCP Error Statistics and Facts

While specific statistics on the frequency of HDCP errors are not commonly discussed, it's known that the issue can affect a significant number of users, especially as HDCP protocols are updated and older devices may not support new versions. For instance, HDCP 2.2 is required for 4K content, and not all devices are compatible with this newer standard.

Troubleshooting Steps to Resolve the Error

Perform a Power Cycle

  1. Disconnect your streaming device and TV from the power source.
  2. Wait for a few minutes before reconnecting.
  3. Optionally, power cycle the TV by turning it off and on.
  4. Reconnect the devices to the power source.
  5. Turn on the devices using their respective remotes.
  6. Open Netflix to see if the error has been resolved.

Inspect HDCP Connections

  1. Ensure the HDMI cable is securely connected and not damaged.
  2. Verify that the streaming device is correctly connected to the TV.
  3. Try reversing the HDMI cable ends or using a different cable.
  4. If your TV has multiple HDMI ports, try a different port.
  5. Test the streaming device on another TV to isolate the issue.
  6. If the device works on another TV, the original TV's HDMI port may be at fault.
  7. If the device fails on multiple TVs, consider replacing the HDMI cable.

Adjust Display Settings

For Roku Devices:

  1. Press the Home button on the Roku remote.
  2. Navigate to Settings > System > Advanced System Settings.
  3. Find 'Auto-Adjust Display Refresh Rate' and disable it if enabled.
  4. Exit Settings and check for improvements.

For Samsung TVs:

  1. Press the Menu button on the remote.
  2. Go to Picture > Picture Options > HDMI UHD Color.
  3. Set it to 'On' and restart the TV.

For LG TVs:

  1. Press the Home button and select the HDMI input.
  2. Go to Settings > Advanced > Picture.
  3. Enable 'HDMI Ultra DEEP COLOR' and restart the TV.

For Sony TVs:

  1. Press the Home button on the remote.
  2. Select Settings > External Inputs > HDMI Signal Format.
  3. Choose the HDMI port in use and select 'Enhance Mode'.
  4. The TV will restart automatically.

Additional Tips and Considerations

  • Ensure your streaming device's firmware is up to date.
  • Check if your TV supports the HDCP version required by the content you're trying to watch.
  • If you're using an AV receiver or soundbar, ensure they are also HDCP-compliant.

For more information on HDCP and streaming, you can visit Netflix's Help Center or HDMI's official site.


The 'Netflix HDCP Unauthorized, Content Disabled' error can be a nuisance, but with the right troubleshooting steps, it's often resolvable. By checking your hardware connections, adjusting display settings, and ensuring HDCP compliance, you can get back to enjoying your favorite Netflix content without interruption.

Please note that the original source of the troubleshooting steps was, but the content has been significantly expanded and updated to provide a more comprehensive guide.