It is vital to list customers complains through an effective customer complain management system. We are developing complaint management software that is helpful in addressing customers’ issues.
Every business require an outsource company that can take care of their projects and serve them as per their needs. Are you looking for a software company who can offer you well planned customer complaint management system? The complaints management system is a solution that assures organizations to administer and track each and every complaint, generated from call registration; inquiry and reporting .To ensure the complete process enhances the client customer satisfaction level and customer retention through improved staff receptiveness.
Due to customer complaint management, there will be numbers of problems take place and to get rid from such problems and reduce your expense of operating cost we have developed complaint management software. We value our esteemed clients and develop outstanding software for easy functioning of their complain management system. Our developing team first analyze clients requirement carefully and them analyze the market deeply so that we serve satisfactory service at clients' level.
We design and develop complaint handling software cost effectively along with quality. Our offshore office is in Delhi having dynamic team of developers and engineers. We develop unique application keeping in mind the need of clients and after studying the trend of the market. Customer complaint management system is flexible, robust and easy to use. It has features of advanced reporting and keeping track records of the customers’ moves. You can analyze customer issue through comprehensive customer history and integrate Quality Management System.
Basically, the Software is designed to organize the complaints of the customers. This Software is meant to register the complaints of the customer and address them one by one. The complaint can be registered by Phone, E-Mail, Web or through Walk-in. Your executive will list the details the complaint of the customer and it will be forwarded to the concerned engineer, which enable him to track his login ID. The feedback form will be printed with complete details of the customer. Hence the complain will end with relevant feedback or reviews. These reviews and feedbacks can be monitored by the quality people for future use.
Complaint Management software is designed to manage the awkward process in a more professional way. It offers control on the procedure of complaints handling which includes scheduling, plan, operation and maintenance of complaint management system within the organization. The complaints handling process is appropriate for use as one of the vital processes of an overall quality management system. This solution offers ability for development of company’s reputation and improve sales and marketing related activities. The software maintains the data of all customers who complain the quality of your product and services. The complains can be programmed sporadically for an effective communication of the specific issue.
