Information Technology Managed Services

Customers perceive and adjudge IT more and more through its provided services and are not  interested in knowing how and what kind of devices are operated to implement these services. However, from the point of view of the operator it is important that the expected services are guaranteed in the defined quality, and in case of incidents, restored as fast as possible; moreover, they must be able to control the operation processes in order to accomplish the aims of the services.
IT service management or IT service support management (ITSM or ITSSM) refers to the implementation and management of quality IT services that meet the needs of the business. Information Technology service management is performed by IT service providers through an appropriate mix of people, process and information technology. Providers of IT services can no longer afford to focus on technology and their internal organization; they now have to consider the quality of the services they provide and focus on the relationship with customers.
ITSM is also seen as the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. The core of service management is the act of transforming resources into valuable services. It helps in understanding the services that are provided, ensuring that the services really do facilitate the outcome, understanding the value of the services offered and managing all costs and risks associated with the services. CEOs today face the challenge of meeting increasing business demands while their budgets are shrinking and technology is becoming more and more complex and expensive. The greatest challenge of IT executive managers is to cooperate with business managers so that products of the highest quality are provided. What are their requirements? Some of their focal needs are listed below:
1. Availability of application infrastructure for end-users2. Information Technology Strategy leveraging existing infrastructure3. Simplified vendor management4. Compliance with corporate governance5. Scaling IT operations for business growth 6. Ability to manage cutting-edge technology 7. Create value potential of IT and not just managing costs 
In order to meet specifications, many frameworks are developed to implement IT service management like collating best practices, helping IT managers to understand the relationship between business and IT, providing guidance on organizing, implementing and measuring IT processes. Prime examples are Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL).