Vehicle networking soft power

In October 2010, a good helper E-CAR value-added services to the Ministry of formal independence for Guangdong wing trucks networking services, along with the wing card company to become one of the car in the networking industry can provide the background support services company, call center can be said that its core component. Presumably curious readers the daily operation of the call center is Xiaobian have the opportunity to visit the wing card call center some time ago, Xiaobian eleven.

Visit the day of blue skies, get into a good helper Industrial Park first appeared in front of a white small building - floor wing card, while the location of the call center. The bright colors giving a young, dynamic feel, surrounded by green trees, the small building a bright touch of quiet elegance.

Xiaobian competent followed by the call center on the small building on the second floor, came to the place of customer service work, greeted by a huge glass floor, other side of the glass wall of the dozens of customer service staff is busy access phone. Listen to the call center manager Description: The glass wall is to reduce the external noise on the effect of call to ensure that the calls and quality of service. The Xiaobian curious each operator's desk is clean, no other debris, but there is a mirror. When the The Xiaobian ask this question is in charge smiled and said: "desktop clean up the fastest time to operate a computer, find the customer the information needed to point, while the mirror is a feature of call center service requires to have a smile when we speak , cheeky smile, tone is not the same, we want our customers can feel the enthusiasm and serious attitude of our services. mirror from the reminder. "

The Xiaobian call centers have a rough idea of step by step, in-depth conversation and competent. Wing card call center set up seven voice agent, such as Cantonese, Mandarin, Sichuan dialect, to serve 18 million customers, with the growth of the company, its team is constantly expanding. In order to ensure the 7 * 24 hours of online services, customer service personnel to implement the four shifts, and 51, the Spring Festival holidays should shift planning.

Precisely because the wing trucks networking services: pilotage services, voice-activated navigation services, has introduced the market, business increasingly wide range of ever-growing customer base, the call center is getting heavier and heavier burden. Call center customer service requirements are more stringent. Wing card customer service need a three-month trial period, during the pre-service training and in-service training once a week assessment. After the adoption of the examination in order to officially become a qualified customer service staff. And customer service has a monthly appraisal forms, dialogue technique, attitude. Satisfaction and mercedes benz dvd player other aspects of assessment, the usual, then surgery skills training, business training and human geography, and other aspects of training. Customer service everyday wear should be clean, the hair must be coiled up requirements. Xiaobian is alone heard of customer service requirements have been "-ism", and can not help her deepest feelings: "customer service pressure, so hard." In charge of listening to hearty laugh, she said: "The pressure is , but this is also prepared in advance to do for the customer service, professional knowledge and a good mental outlook, how can good customer service it. If the customer service staff to answer any of them, we can not solve problems for customers, this experience is not customers want. you say is not. "