We plan to build after sales service center

Jun 20
09:14

2012

jodie mht

jodie mht

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In the navigation map when things go wrong, the terminal owners generally would complain navigation manufacturers

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However,We plan to build after sales service center Articles if such problems, first of all we want to communicate, to tell the consumer problems that may arise. Please do not to cover up, mislead, after all, the electronic products in a certain probability within some failure is reasonable, but the size depends on this probability, for example 100 navigation dozens, then the manufacturers of quality problem. Second, manufacturers have to, and suppliers, including map providers to communicate, coordinate and solve problems, or the detection of products to customers, or replace the product, and so on the way, can think that the consumer after-sales service.

Finally, if this problem is caused by improper operation, you need to tell the owners how to operate, if it is a quality problem, then the manufacturers will go to improve until the solve the problem, so that will no longer be such an accident.

HC automotive electronics: the owners map update service, Tianyuan electronic what resources or measures

Songhua An: Currently, our main co-ordination and good tripartite communication, including consumers, map providers, and our company. At present, vehicle owners generally need to update the navigation map, first find the dealer or terminal installation shop, where to buy the products, the general customers go to the place of purchase for later maintenance. The Tianyuan regional sales and service outlets will be for the owners to address these sale problems, ensure that consumers can rest assured that the use of day margin products. The future, we will also take around service outlets upgrade and rectification of the after-sales service, and strive to provide consumers with the most convenient way

 In the navigation map when things go wrong, the terminal owners generally would complain navigation manufacturer, I should understand the behavior of the owners. Because, for the owners, they do not know the correlation of navigation manufacturers and map providers. In general, the map company and navigation manufacturers be liable for late maintenance of piracy map, when we have received the renewal application of the pirated map, should inform the owners, the use of pirated maps harm. Marketing Education is our business part of the work.

Lu Chang technology as the industry-leading navigation manufacturers, and service has been very great importance to have an excellent upgrade of the map service nationwide. Our agents and technical service good to have such services, this year we plan to build our after-sales service center in the country, is part of the map upgrade.

The Zhengding Technology: the most effective solution is to buy genuine map

Customers in actual use, due to the error of the map to the owners to bring a lot of hardship sense unexplained part of the toyota dvd player owners thought it was a navigation problem, so often would complain navigation manufacturers. The reasons leading to owner complaints can be summarized in the following areas:

1) The owners use the map software version is too low, or not timely upgrade.

2) map map software upgrades not kept up with the pace of construction in certain areas. (Map software upgrade is generally a year 1-2 times)

In the final analysis, the most effective way to solve such problems is recommended that owners use the genuine map, and promptly update the upgrade.