How to Create Six Sigma Metrics

Dec 1 08:40 2007 Sam Miller Print This Article

Six Sigma metrics can be done easily to ensure customer satisfaction and better performance if everything involved, from choosing the right type of metric down to establishing scorecard, are understood.

If you have long been running a business,Guest Posting you probably understand the importance of generating customers. This is actually self-explanatory, since any company's profit would virtually come from its pool of customers. Now, with lots of entrepreneurs seeking ways and techniques to establish their operational performance and value, it's no surprise for the industry to provide a number of solutions that work to help businesses attain success. Of the many effective solutions available, the Six Sigma metrics tops the list as the most powerful among them.

Six Sigma is basically not a new concept. It is commonly described as a statistical and mathematical approach to measuring operational performance to identify the customers' willingness to obtain a particular service. It is customer-centric, to simply put. But, what the Six Sigma metrics is generally opting to achieve customer satisfaction is the reduction of defects or what experts call as the "output variation". To achieve this, the metrics must be used right at the processing stage in which the standard variations are calculated between the customer specifications and the meanest of processes, the baseline.

Establishing Six Sigma metrics is not as difficult as it seems. The most important step to start with is to choose the right composite metrics. You can use this option to evaluate and calculate the deviations that a huge pack of information contains for over a long period of time. However, when using this composite metric, make sure that one particular parameter does not alter the others. The occurrence of any alteration just might defeat the purpose of employing Six Sigma metrics in the first place.

From there, proceed by breaking up the entire project. This is a necessary step to take because it would be focus would be so much easier and simpler when project is broken down into smaller parts. Of course, you should expect that a project would have multiple parts. While having the individual pieces, work on the metrics by using the steps one at a time. This is where the importance of understanding how the individual project parts interact with each other, including the statistical viewpoints involved in the process.

Lastly, look for a scorecard model that you can use to plot your goals, expectations, and other possibilities that could help enhance the overall operation of your business. Most company owners use the DFSS scorecard system. When asked why this is the popular choice, the proprietors claim that it is very important to consider individual project parameters as variables. This is because there are so many factors that can influence such project parameters. This measurement system can also be used when the standard parameter deviations are realized along with the so-called DPMOs.

It remains a rule of thumb for every company opting to use the Six Sigma metrics to analyze all the factors and metrics involved one at a time. It is necessary as well to obtain the values at each of the sector levels to ensure better results. Obtaining the values at a sector level at a time would actually help proprietors analyze which would be the next step to take. With such focus, better results would definitely be obtained.

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Sam Miller
Sam Miller

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