There might come a time when it is time for you to change freight forwarders. There might be many reasons why you need to change your freight forwarder, but when it is time, you need to know to do it correctly. This is a problem that many have. They don’t know how to change freight forwarders, so they are staying at the same ones, even if their services aren’t the best for your company anymore. These are some tips and guide about how you can change freight forwarders, and how to do it correctly and successfully.
When do you know that you need to change freight forwarders?
Something important to know is when do you know that it is time to change freight forwarder services? When should you start looking for a new company that will give you better service than the freight forwarder than what you already have?
It might be time to select a different freight forwarder when the service they’re providing, isn’t up to standard anymore, or when your company has simply outgrown the capabilities of the existing freight forwarding service that you are making use of. If your clients are starting to complain about the service of the freight service or when their fees are increasing all the time.
Know what you need in freight forwarders
Before you start looking for new freight forwarding services, you need to make sure that you know what you need in these services. What was the problem with the previous freight forwarders, so that you don’t make the same mistake again?
You should do research to make sure that you choose a service that will be providing better service than the one you had, and offer services that will ensure that your customer service is better. What is the existing problem with your freight forwarding service, and what should change when you choosing another service? This is the question that you should be asking yourself.
Do research about other freight forwarders
Now, you should start doing research about other freight forwarding services. Making sure that you are going to have a broad knowledge about the different forwarding services that you can make use of.
This will make choosing another freight forwarding service that you can trust and rely on easier. The more research you are doing, the better and easier it will be to choose a service that will be better than the existing one you are using.
Reputation and experience are essential
The two things that are essential to look for, is the freight forwarder’s reputation and experience. The more and better the reputation and experience, the better it will be for your business.
When you are delivering goods, your clients are looking at things like how long did the shipping take. And, they don’t give the freight forwarding services the reason for the delay. It is your company that is slow in delivering. This is why the reputation and experience of freight service are essential.
Asking fees and services that they are offering
What type of services do they offer to you? Is it different from the services that your previous freight forwarder has offered you? And, is there a balance between the services that they are offering, and the fees that they are asking?
These are some things that you need to know and consider when you are considering changing your freight forwarding service to another, better, and more reliable service. This will ensure that you don’t make yet another mistake and sign a contract with a freight forwarding service that has the same problems as your previous one. Having a reliable and trustworthy freight forwarding service is essential for your good customer service.
For over a 126 years, BCR Australia has assisted businesses of all sizes achieve superior logistics solutions through third party logistics services and optimised transportation modes, including air and sea freight forwarding to and from all primary ports around Australia, such as Brisbane, Sydney, Melbourne, Adelaide and Fremantle (Perth).
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