This is one of a series of articles to help trainers and training business owners discover how to overcome the challenges facing the training market, boost your profits and secure their future! If you need to sell more training or get the marketing of your training business on the up then this article is for you. It is brought to you by Alison Miles-Jenkins of How to Market Training, a business designed specifically to help training business owners and trainers.
Why more complaints can be good
Here is a great tip to improve your customer service and complaints handling. As a leader in this field Alison Miles-Jenkins shares her practical ideas to improve your complaints handling and customer. Why not learn from an expert in the field?
Tweet complaints a reality, a new challenge for complaints handlers
With customers turning to Twitter and Facebook to gather support for their complaints organisations need to acquire new skills to deal with this. In this article Alison Miles-Jenkins gives some news on the latest developments in this field.
Complaints handling using social media: the basics
Social media use is changing the game of customer complaints resolution and complaint handling. At Reduce Complaints helping businesses improve their complaints handling is what we are about. So to help those who are thinking about how this might be used to good effect in their business this article considers some of the basic steps you need to be thinking about to ensure your complaints resolution remains on track.
