ITIL Release Upgrades ITIL V3

Nov 2 07:38 2011 Gary Mattoc Print This Article

ITIL V3 was introduced in the year 2007 in a furore of publicity.  It then gave rise to some in depth discussions (as well as differences of opinion) inside of the IT Service Management community around the world. It took more than a year to then evolve over to a brand new ITIL training and qualification framework.

ITIL started out life as the IT Infrastructure Library more than 20 years earlier.  This has become the most widely used structure for development and arrangement of IT Services.  Presently there is a full ITIL education and credentials structure. The main guides have been upgraded a few times. Edition 3 in 2007 was relatively simple - and did not meet with universal sanction.
Arranging a brush up and also upgrade commenced almost as soon as V3 was published.  Perhaps wary of the disruption in the year 2007,Guest Posting the most up-to-date unveiling has been low key.  ITIL 2011 was revealed on 29 July. Few individuals realised.  
The official line is that it’s a trivial revision. Improved regularity of appropriate language, improved diagrams along with more templates. That is all valid nonetheless there are a few noteworthy modifications.
ITIL V3 was a considerable shift. It introduced the Service Management Lifecycle - identifying the full framework of IT Service Management and highlighting the delivery of service plan benefits as the key element for any prosperity of cutting-edge firms. In the past ITIL appeared to be greatly arranged around a range of IT centric “Processes”.
The official recommendations was written and published as a series of books responding to 5 levels of the Service Lifecycle. Design, Transition and Operation were definitely all rather familiar to current ITIL Professionals. However “Service Strategy” was incorporated as the key driver regarding IT services. And also “Continuous Service Improvement” was included to stress the importance of re-examination, realignment and upgrading.
ITIL 2011 does not necessarily teach adjustments to the Lifecycle procedure - but the Service Strategy release has been significantly re-written. It had been previously fairly loosely phrased so did not mesh tightly together with the various other guides. Currently the “Strategy Generation” approach has been generally incorporated within the completely new “Strategy Management” process.  “Business Relationship Management” will now be described as a procedure in addition to a purpose.  The “Principles” section has new pages and this includes “Governance of IT”. You will discover explanation of the variations and relationships regarding “Business” and “IT” procedure. Cloud Computing now gets some specific coverage.
Quite possibly the most self evident feature of the other newer books is that they have increased. Fundamental elements are little changed but are unquestionably easier to grasp. All of the operations is actually displayed and planned in a more consistent approach. You will discover a frequent Chapter 2 reviewing Service Management as a practice. A worktable in Chapter 3 of each and every journal details the inputs/outputs to/from the applicable section of the lifecycle. You can find standard treatment of functions using headings that include Goals, Scope, Outputs and also Links. Ambiguities with regards to configuration record, CI, CMS and SKMS are now erased.
An example of the improved images concerns the Change Authorisation product in Service Transition. This plainly clarifies the 5 degrees of change authority - Local Authorisation, Change Manager, CAB, IT Management Board or Steering Group, and Business Executive Board.
An example of improved union with other best procedure instruction concerns Information Security Management System - which in turn now aligns properly with ISO/IEC 27001.
Consistency regarding language is usually a common gripe for those who fight every single day to draw in the very best from complementary best practice guidance and methodologies. There are actually 55 brand new words and phrases added to the ITIL guide - and consequently 30 deleted. There is much more harmonisation both internally within the ITIL Lifecycle training books - along with phraseology deployed in other best procedure instructions.
Risk Management is an area that has been quietly emphasised.  ITSM Portal editor, Jan van Bon records the fact that amount of sources to “Risk Management” has grown from 97 to 245!  Perhaps it will qualify as a “Process” within its very own right next time around.
ITIL 2011 does not signal any really serious alteration in the courses and certification structure. These courses and assessments will be re-organised to align with the newer instructions yet the rudimentary framework stays. ITIL Foundation is the obligatory place of entry. To accomplish ITIL Expert it is vital to accumulate 22 ITIL credits.  A long guaranteed experience established certification, “ITIL Master”, still is in the process of development - expect an announcement in early 2012.
The main ITIL training courses which are going to be affected will be the Service Strategy “Lifecycle” study course and the Service Offerings & Agreements “Capability” training course.
So what exactly is ITIL 2011? It’s certainly not radical however it is serious. Best Practice assistance mirrors the real world.  Simply by its makeup it needs to be updated every few years to take account of the ever-changing business terrain and the experience of leading IT Service Management experts.
ITIL is “guidance”.  Keep in mind this is not dictatorial and for that reason users should interpret what is appropriate and important to themselves. To that degree it is in no way essential that students of ITIL V3 go out and purchase a new ITIL Lifecycle Suite of text books.
Sensibly, it has already been revealed that the software development version release vocabulary (eg V3) will likely be definitely avoided in future. There will simply be reference to the regular publication updates by year of launch.

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Gary Mattoc
Gary Mattoc

The Business Analyst training courses team at Focus recognise that there is always scope for learning and improvement. Also with their vast experience in Prince2 Practitioner Course goes back a long time and they've got many contacts within the Prince 2 Training industry. To learn more contact Rex Gibson on 0845 450 6120 or email

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