Garage door repair service can be a tough job if you haven't done your research, read below for a few tips.
Garage door repair service providers are not all created equally. Some offer competent and reliable service while others are definitely sub-par. When a homeowner’s garage door breaks down,
they need attention and they need it rapidly. Calling the first company they find over the internet is not a wise way to make a selection. The most qualified professionals will provide the best results.
Here are some things to think about when things break down:
Trained technicians
A trained technician will make all the difference in the outcome of the job. These techs should have completed formal training as well as gathered on-the-job experience under the watchful eye of a seasoned professional. They should be drug and alcohol free, mechanically inclined, good communicators, prompt and courteous. A consumer shouldn’t settle for any less.
Guarantees
Does the company guarantee its service? It should. An excellent company will stand behind all work that it does for years to come. Ask questions and get it in writing.
Estimates
A hand written or computer generated estimate is essential in knowing what the planned course of action is and how much it will cost. Signatures on the dotted line make this document a binding contract. Word of mouth means nothing should a problem occur.
Hours of service
No homeowner wants to wait for service constrained by a slender selection of availability hours. Make certain the hours of service are convenient for you, the customer. Emergency service which is available 24/7 is better yet.
Types of repairs
There are many components which could break down including overhead springs, broken cables, bent rolling devices, crooked or decrepit tracks, panels that have cracked or fallen out and more.
How long in business
A brand new company may be great, but one with a history of stellar service within the community is even better. Check to see how many years this firm has been around.
Customer service
When making a phone call to their office, how is the customer service handled? Are representatives of the company courteous, polite, knowledgeable and do they do what they say they will? If they are to gather information and give a call back, do they follow through?
Promptness
When a tech is supposed to arrive for the job, do they get there on time? Delays happen, but a phone call should be made to notify the customer or another tech should be sent out in the place of the stalled technician.
References
Ask for references of satisfied customers and then call on them. Inquire of friends and neighbors to see who they’ve used for a garage door repair service and whether they’ve been happy with the results.
The quality of the fix-it job will be directly proportionate to the technicians who did the work and the company who employs them. This is a complex job, best left to the well trained professionals. In Florida, garage doors in Orlando and surrounding towns have the option of same day service and multiple point inspections performed in order to keep them running smoothly.
