Try These Magento 2 Extensions to Enhance Customer Experience on Your Store

It is the general tendency of us as human beings to spend our hard-earned money on things that we like or wish. However, there is a vast majority of people who are willing to pay more if significant support is included in it. So, it hardly matters what kind of product you are offering in your eCommerce store, the only thing that matters is improving customer experience that will open the doors to generate more revenue. The reason being, satisfied customers are the key to the success of the business. One eCommerce platform that has become very popular is Magento. It comes with advanced features. However, several times, there is a need for robust Magento extensions that can enhance the customer experience.  

The Significance of Customer Engagement in eCommerce Business

For any business, irrespective of whether it is offline or eCommerce, customer engagement is exceptionally vital. Especially when it comes to eCommerce business, you are not going to talk with the customer directly. However, through better customer experience, it is possible to win the hearts of the customers. This is the primary reason due to which customer engagement is the crucial player in the eCommerce business.

There are quite a few direct ways to enhance customer engagement. However, the good news is, you can utilize several Magento extensions, which can assist in improving customer engagement and customer experience for your eCommerce store. Magento is a very robust eCommerce platform, and here, we have listed several Magento extensions that will go a long way in enhancing the customer experience for your eCommerce store.

Magento 2 Mega Menu

Mega Menu Extension for Magento 2 assists the customers to take total control of the menu. With the help of this extension, it will become easy to integrate static blocks in submenus of top categories and subcategories. It is even possible for the shop owners to create and customize the mega drop menu to provide online users with visible and super effortless navigation. It also allows the admin to design a menu for better website navigation.

Features to Watch Out For

1. Megamenu comes over each category by itself in the admin;
2. Possibility of adding static blocks in sub-menus;
3. Option to show/hide sub-categories;
4. Option to show the custom menu label in the top menu apart from category name;
5. Consists of basic mobile menu design.

Shop by Brand Magento 2

There are times when customers wish to shop after comparing different brands. With the help of this ingenious Magento 2 extension, it becomes effortless for users to search for products that are related to various brands without any hassle. It gives the freedom to admin through which he/she can create different brands and assign different products to a particular brand from the admin panel. This extension enables you to create the distinct pages of brand details like logo, description, and products. It is one of the effortless ways to catch the attention of your customers to purchase branded products.

Features to Watch Out For

• It becomes more comfortable for the customers to search for products of a particular brand;
• Gives liberty to admin through which he/she can create a brand and assign products into a particular brand from admin panel;
• It becomes possible for the admin to set Top Menu of the brand from admin panel;
• Ensures setting of the sidebar of the brand listing from admin panel;
• Becomes easier for the admin to edit the details of the brand like name, banner, logo, and description;
• Effortlessly uploads Brand Image/Logo;
• Provides flexible look and feel;
• Very smooth installation process and easy management of the module;
• Option to enable/disable from the backend of the module.

One Step Checkout Magento 2

This effective Magento 2 extension is capable of handling all the intricate checkout processes under a single page. It assists your customers to complete the transaction within 60 seconds. This way, it saves the invaluable time of your customers, which ultimately improves your sales. Your customers can now fill up mandatory details like shipping address, payment method, and shipping method within a single page. This way, it enhances the experience of your customers during shopping. In turn, it increases the satisfaction level of your customers. 

Features to Watch Out For

1. Effortless to use;
2. Gives the option to auto-fill addresses with the assistance of Google photos;
3. Customers get an extra pop-up after placing an order which helps in double confirmation before placing of order;
4. Consists of a built-in delivery date feature with date picker (calendar) and instructions field;
5. Compatible out-of-the-box with third-party modules;
6. It provides responsive checkout by default.

FAQ Magento 2

Magento 2 Advance FAQ extension enables your customers to effortlessly explore answers to frequently asked questions and rate them on the dedicated FAQ page. With the help of this SEO-friendly page, and Advance FAQ module assists you in creating a list of questions on the product detail page. It provides a comprehensive platform for the customers to search for relevant answers without sending emails or posting entries on the website. The amazing part is that these FAQs are presented with the aid of alluring accordions.

Features to Watch Out For

1. Gives an option to the admin to insert categories for particular types of questions;
2. Categories are displayed in the sidebar;
3. Gives an option to the admin to insert FAQs store wise and assign the categories;
4. Conducts HTML formatting with the FAQs through Wysiwyg editor;
5. Option to either enable or disable the FAQs;
6. Gives the option to display the FAQs in accordions;
7. Effortless to install and manage;
8. Very easy to enable/disable the module from backend.

Auto Currency & Country Switch

With the help of this Magento 2 extension, it becomes easier to track visitors’ IP addresses and automatically change the store currency and country according to the location of the visitor. It is easy for the visitor to change his/her desired currency at any given point of time.

Features to Watch Out For

1. Provides the option to auto-switch website and store view based on visitors’ IP addresses and geographical locations;
2. Ability to auto-switch currency based on visitor’s IP and geographic location;
3. It provides the option to enable/disable currency auto switcher.

Final Thoughts

In the end, if you provide the kind of facilities like shop by brand and one-step checkout can create a significant impact on customer engagement and enhance your conversion rate in an indirect way for your Magento eCommerce store. Remember, merchants who are more engaged with their customers will have more chances to boost their conversions. Build customer engagement using the five Magento 2 extensions mentioned in this write-up. If you need more information about these extensions, feel free to contact us now!