Determining The Warranty Status of your Smart Phone

Sep 25

12:24

2015

Owen Kingsley

Know exactly when you need a replacement or if your device is still covered by a warranty.

Do you know the options available for you when you have your recently smart phone malfunctioning or getting damaged?

If you don’t, then you have read further below to see if your broken smart phone is under or out of manufacturer’s warranty. It is very crucial to know what status your damaged or malfunctioning smart phone falls under, as it will afford you access to varying services and eligibility.

Duration of Warranty

Each smart phone you purchase comes with a manufacturer’s warranty. But, just like any legal warranty clause, it is very usual to find a duration or time limit for all of your warranty claims. A lot of OEMs or Original Equipment Manufacturers apply the 12-month warranty rule which for all intents and purposes is the industry standard. Simply put, it should cover the first 12 months starting from the day you purchased your mobile device.

Extent of Damage or Malfunction

The Original Equipment Manufacturers or OEM’s warranty can be availed only for the parts and products they have manufactured, any further add-ons or purchases made on other peripheral or external parts are therefore not warranted. A manufacturer will thus honor their obligation when a manufacturing defect has transpired on any of their product through normal use. These are some examples of common malfunction on smart phones that are covered by warranty:

Brand new bought smart phone had a blank screen when first powered up and it persists even through a series of subsequent switches to power the device.
A month-old device has no voice from speaker or does some ‘crackling’ or static sounds during normal phone calls.
A 6-month old cellular phone has keyboard issues and won’t input the correct text when prompted.

When You Can No Longer Avail of The Warranty

The manufacturer’s warranty may be voided when you made intentional damages to your device that resulted to a defect or malfunction, at this juncture, this will referred to as a ‘Customer Induced Damages’ or what they often refer to as ‘CID’ cases. Manufacturers will not honor warranty clause on these cases. Typical CID are:

LCD issues (screen cracked or water damaged mobile phones.
Mobile phone bought outside their authorized dealers or retailers.
The time to claim for warranty has already elapsed.

Solution Once Your Warranty Gets Voided

Do not throw away your damaged or malfunctioning mobile device too soon! You can always have it repaired. You may request repair service at OEM repair or service centers and they will give you original parts with guaranteed workmanship, but you will have to shoulder the costs.

Here are the factory information numbers you might need: