9 Easy Steps to Writing an Effective Sales Letter

Apr 18
07:49

2012

Bob Hoffman

Bob Hoffman

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Effective sales letters that really sell don’t just happen. Behind the scenes lurk pitfalls that can unravel your best attempts to get your letter read. In 9 easy steps, learn to write like a pro, get more instant sales and hit those sales targets.

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Writing terrific sales letters is simple…when you know how.  That’s exactly what you are about to learn in 9 easy steps.  Say goodbye to wasted time writing letters that never get read.  Master the skills that drive your message home and get the sales results you want.

Step 1 - Getting your copywriting act together

Copywriting,9 Easy Steps to Writing an Effective Sales Letter Articles like planning a road trip, have something in common.  They both require smart planning to enjoy a successful outcome.  Before making a single keystroke on your computer, gather your thoughts and ideas about your topic.  Then begin structuring the framework of your sales letter using the following elements…

  • Introduction      Capture attention and interest
  • Main Body          Develop your sales proposition
  • Conclusion         Reason for buying your products and services
  • Call to Action     Ask for the order

The introduction must make the purpose of your letter perfectly clear.  This is not the time to get cute and tease the reader.  Get to the point and grab their attention, motivating them to continue reading.

The main body of your letter essentially contains the presentation of your sales proposition.  It should outline features and benefits.  Tell prospects and customers how your product and services help them by providing real, tangible benefits.

Your writing has hopefully led your reader to an obvious conclusion to buy from you.  It is the moment of truth.  However, let’s assume it’s not obvious to them.  Write a powerful close that succinctly summarises the points explained in your sales proposition.

Your call to action should include an incentive to motivate action such as…

  • Fear of Loss     Offer good while supplies last
  • Desire for GainMention this letter when ordering and get a 10% price discount
  • ConvenienceWe come to your home free of charge
  • SecurityDon’t risk your life and property

Now, ask for an order.  Don’t be timid about it either.

Step 2 - Shake them up - wake them up

Unless you capture the reader's attention, your letter may quickly end up in the bin.  You should invest time and imagination preparing headlines and paragraph headers that entice the reader.  Consider bolding key words and benefits for time-poor readers that skim your letter before actually deciding to read it.  Allow plenty of white space to make the letter appear inviting and easy to read.  Break up lengthy paragraphs.  Add a picture or two.  It’s always a good idea, especially pictures of faces and places.

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Step 3 - Step into your customer’s shoes

Know your target audience.  You must write at their level of comprehension and understand what pushes their buttons.  If you are not quite sure, do your research first.  Once you establish who you are speaking to, write in a manner that convinces them to consider your offer.  Tell them what they are interesting in hearing and how you can help them.

If you really want to deliver impact, consider personalising your letters when practical.  Use the recipient’s name and include something in the letter from your CRM history database.  Here are some examples…

  •  John, as a preferred customer you are invited to attend our pre-sale for the best selection
  • Mary, as a gold member you are entitled to a special 5% discount when ordering
  • Peter, for your birthday gift redeem the enclosed 10% discount coupon on your next purchase

Step 4 – Keep it simple

Using multi-syllable words may impress your family and friends but it could easily alienate the person reading your well-intentioned sales letter.  Easy reading which is quickly understood and absorbed helps get your message read.  To avoid writing letters only scholars could possibly decipher, follow these simple guidelines…

Conversational Style

Sales letters present a welcome opportunity to write as you normally speak.  Take advantage of it.  Write as if the person is sitting across from you.  Use a warm and inviting tone in your writing style.  Don’t make it too casual or friendly.  Use contractions sparingly and use words like ‘you and your.’ Avoid using the words ‘I, we and our’ whenever possible.

 Short Sentences

Nothing is more boring and confusing than compound sentences that seem to never end.  Keep your sentences short and sharp.  Think of them as small building blocks that create a bigger picture.

 Brief Paragraphs

Huge paragraph blocks and plenty of them create a daunting, overwhelming sales letter.  Would you be encouraged to read it?  Your reader feels the same way.  Design the layout with enticing headlines and small, well-placed paragraphs that encourage people to read them.

There is simply no excuse for misspelled words and grammatical errors.  It is the quickest way to discourage your reader, detract from your credibility and damage your brand.  Use a spelling and grammar checker followed by a text-to-speech software tool that reads your writing aloud.  You will be amazed how well you identify mistakes when you listen instead of just proof reading.

Step 5 – Excite and stimulate

Motivating a reader peaks their interest and draws them into your message.  Here are some writing ideas to motivate your readers…

  • Provide a continuous flow of exciting information
  • Build the momentum of your writing by interjecting new developments and discoveries
  • Write in the same style and tone you use when speaking to customers
  • Make every sentence interesting – if you think it’s boring, so will your readers.

Include a photo of yourself if you plan to personally sign your name on the sales letter.  The face-to-face image adds a sense of sincerity and trust in your readers.

Step 6 – Merchandising your words

Retail store owners merchandise their window displays to attract attention and lure shoppers into their store.  Use the same strategy with your sales letters.  A well written letter simulates a storefront, drawing readers into your writing and sales proposition.

 Document design, layout, colours and imagery are supportive elements of your writing.  They create a subliminal and imaginative backdrop that enhances the visual impact and professionalism of a document.  Use designer templates included with most publishing and word processor applications.  Add your logo to the template and customise it by changing colours to match your brand and standards.

 Step 7 – Assert your authority

Gaining the reader’s trust is essential to make a sale, especially if you own an online business instead of a ‘mortar and bricks’ storefront.  Potential customers must believe in your credibility and that of your business.  Attaining this level of trust must be established in the second paragraph of your sales letter.

Begin by telling the reader about yourself.  Avoid being too general.  The personal approach has greater appeal and is more believable.  Next, be unique.  Tell them something that distinguishes your business from the competition, especially if you offer an exclusive product or service.  Try to minimise the use of incredible statements that raise alarm bells in the reader’s mind.

Avoid excessive self-proclamation.  Let your reader know why you are an authority in your area of expertise but keep it modest and brief.

Step 8 – What are you going to do for me?

Customers buy from you for two basic reasons…you have something they want or need.  Write a sales letter that convinces them you are the ideal choice to fulfil a particular want or need.

In every customer’s mind, they are thinking, “Why should I buy from them?”  Give them a reason.  In fact, give them several reasons to prove that your product or service delivers tangible features and benefits.  In the examples below, features are highlighted in orange text and benefits are highlighted in green.

  • Quality products for years of dependable service
  • Volume purchasing to save you money
  • 5 year guarantee for peace of mind
  • Free technical support services always available 24/7

When marketing your business, don’t assume that customers instantly recognise the benefits of your products and services.  Tell them in clear terms how they will benefit.

Step 9 – The inevitable close…with a twist

If you want an order, you must ask for it.  When you have done this, instruct the customer what they must do next.  For example, if you only sell products online, give the customer detailed instructions about how to order on your website.

You want the customer to act now.  Review the points in Step 1 – Getting your copywriting act together about asking for the order.  Use incentives to motivate the customer with limited time offers such as…

  • Percentage Discounts
  • 2-for-1 Promotions
  • Free Gifts

Whatever teaser you use that creates a genuine concern about fear of loss in the customer’s mind, write a strong close to convince them you have what they really want and need.